Julie Congdon

September 2021 – February 2026

I was hired in a Support position, 6 months later I was promoted to Installation Support. Then I Cross Trained, by my request, to work at an Inside Sales B2B position.

• Consultative Problem Solving: Utilized critical thinking to break down complex client issues, evaluate potential solutions, and make data-driven decisions that enhanced business outcomes.
• Strategic Communication: Strengthened professional relationships through regular verbal and written interactions, effectively conveying technical concepts to diverse stakeholders. Utilized Glady and Close as ways to communicate with customers and coworkers.
• Operational Efficiency: Managed high-volume daily operations and time-sensitive tasks with a strict attention to detail, consistently meeting all deadlines. Utilized Excel Spreadsheets and Google Documents to track accounts created and my Sales.
• Collaborative Support: Partnered with cross-functional team members to provide guidance and support, ensuring collective productivity and high service standards.

• Providing customers with the best service for maintenance and repairs on their vehicles. At Team Toyota I maintained the highest customer satisfaction survey responses. Created estimates and obtained authorization for customer pay repairs as well as warranty repairs. Assigned work to automotive technicians and kept the customer informed of the work progress. Multitasking in a fast-paced environment, inbound and outbound phone calls, utilizing computer programs (Microsoft Office, Outlook, etc...) for emails, and interaction with walk-in customers was part of the daily routine. Earning the trust and loyalty of the customers was one of the things I'm most proud of. I worked for Team Toyota approximately 8 years total within two different time frames
• Please note a one year gap from 2014 to 2015, during that time I worked at John Don Inc.

• Please refer to Jon Don Inc job description 2005-2007.

• While in the Leasing office, responsibilities to current tenants processing rent payments, assisting with repair requests, billing concerns for rent and utilities, addressing concerns / complaints. Provided tours of the complex to all prospective tenants as well as processing all applications for tenants (very involved process of background checks, verifying income...). Utilizing computer programs such as Microsoft Office, Outlook, Excel etc..., answering a high volume of phone calls. Approving tenants applications and drafting all necessary documents for the binding Lease Agreements. Making arrangements for leased apartments to be occupied / vacated as needed. Testing, certifications, attending classes as required by management.

• Refer to Team Toyota job description, note the relatively short time of employment due to the Saturn company in decline.

• Contributed to business growth by confirming customer satisfaction with service and quality. Explained amount for expected services and provided detailed answers to customers questions. Dispatched work to mechanics and provided progress updates to customers. Responsible for creating invoices, obtaining authorization for work and processing billing payments. Responsible for UPS and truck shipping invoices, as well as making arrangements for portable equipment to be shipped inbound and outbound. I was proud to have earned the trust and loyalty of our customers. Rehired to work a second time frame between 2014 and 2015.

• During my time at Thompson Lexus, I scheduled appointments by phone as well as in person. Assisted in Valet pick up and delivery of vehicles, providing loaner cars by sending a tow truck to deliver and pick up customers vehicles when the situation dictated "going the extra mile". Dispatching and communicating with tow truck drivers as needed. Creating invoices, providing quotes for necessary repairs, obtaining authorization to perform work, processing billing. Very similar to Team Toyota job description, in addition, I was personally responsible for reaching out to all customers eligible to receive surveys to ensure they were "completely satisfied". Our satisfaction status of Elite of Lexus depended on my success in communicating with the customers.