Precious Washington
Burbank,IL
Summary
Currently completing the process of obtaining a bachelor's in early childhood education and also working as a customer service rep in the medical field who assists with billing, processing payments, discussing accounts, and sending bills. Providing discounts, and escalating concerns per customer's requests regarding billing.
Overview
6
6
years of professional experience
Work History
Customer Service Support Representative
RevMD Partners
Westmont
06.2019 - Current
- Handle high call volume of over 100 calls daily outbound and inbound.
- Take customer's payments on account balances and set up payment plans.
- Keep a record of clients’ accounts with updated charges.
- Create client's billing invoices for services.
- Handle over thousands of accounts for insurance collection services.
- Train new team members on billing clients and system platforms
- Rewarded by director for excellent customer service over the phone
- Exceed SLA goals consistently by using best practice strategies
- Review patient accounts and notate payments and schedule payments
- Transfer calls to accurate department based on customer need
- Consistently comply with policies and procedures for operations.
Assistant Manager (Promotion)
Dollar Tree Stores
Orland Park
06.2018 - 06.2019
- Trained 10 new team members.
- Processed exchanges.
- Managed floor operations.
Optical Sales Office Clerk
Vision Works
Chicago Ridge
11.2018 - 06.2019
- Identified customers' needs/lifestyle selling, offering current promotions.
- Guarantee Offered unbeatable Price/Money-Back Satisfaction G
- Inspected finished eyeglasses using Lensometer.
- Conform to Company 7-Point Quality Check
- Greeted customers and register them for their appointments.
- Verified customer's insurance to determine benefit eligibility.
- Filed and updated customers' insurance files and orders
- Exceed store sales goals weekly for product sales
- Assisted training on new store processes
- Scheduled customer appointments and follow-up calls.
Cashier and Customer Service
Dollar Tree
Orland Park
09.2017 - 12.2018
- Assigned departments for recovery of sales floor.
- Accurately processed cash drawer audits
- Reported inventory damages to manager store loss
- Handled 30 customers or more inquiries to increase sales.
- Restocked also Assisted with shelf r to refill inventory.
- 'Took 50 vendors' orders to fill sales floor
- Managed store warehouse for restocking.
- Lifted to 60 pounds at once and used forklift to move heavier loads.
Education
Associate of Arts in Business Administration - Early Childhood Education
University of Phoenix
Arizona City, AZ01.2023
Diploma in Pharmacy Technician - Pharmacy
Everest College - Bedford Park, IL
Bedford Park 01.2014
Skills
- Billing
- Shipping
- Lotus notes
- Microsoft Office
- Customer Service
- Operating Systems
- Operated Computer (POS)
- MS Windows
- Refunds and Exchanges
- Price Ticket Processor
- UPS Shipping Tracker
- Mailing
- Billing insurance
- Verifying insurance
- Applying discounts
- Epic usage
Timeline
Customer Service Support Representative
RevMD Partners
06.2019 - Current
Optical Sales Office Clerk
Vision Works
11.2018 - 06.2019
Assistant Manager (Promotion)
Dollar Tree Stores
06.2018 - 06.2019
Cashier and Customer Service
Dollar Tree
09.2017 - 12.2018
Associate of Arts in Business Administration - Early Childhood Education
University of Phoenix
Diploma in Pharmacy Technician - Pharmacy
Everest College - Bedford Park, IL