Amanda Feldman
Catonsville
Summary
Multi-talented [Assistant Manager] with [10] + years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.
Overview
13
13
years of professional experience
3
3
Certification
Work History
Customer Service Support Representative
Value City Funiture
09.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Reduced call resolution times with efficient troubleshooting techniques and comprehensive product knowledge.
- Strengthened customer loyalty by consistently providing timely and accurate information on products and services.
- Conducted follow-up calls with clients as needed, demonstrating commitment to ongoing support and relationship-building efforts.
Self Employed Owner/Operator
Mandy's Cleaning Service
02.2016 - Current
- Provide residential cleaning, and outside lawn and garden maintenance services
- Provide floor cleaning service in commercial buildings by sweeping, vacuuming, mopping, scrubbing, waxing and polishing
- Steam clean and carpeted areas in residential or commercial buildings
- Polished glass surfaces and windows
- Used chemicals and other cleaning equipment in a proper, safe and responsible manner
Assistant Manager
Acceptance Now / Acima Credit
04.2024 - 09.2024
- Assist in the management of daily operations, ensuring smooth and efficient workflow
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operation
- Salesforce Marketing cloud
- Collection calls on 'High Touch' system
- Completing applications & lease agreements for consumer financing
Assistant Manager
Little Caesars Pizza
04.2017 - 08.2019
- Help team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
- Performed daily activities in timely manner, including managing housekeeping and inventory needs of store
- Balanced daily sales
Assistant Manager
Food King Market
03.2012 - 02.2017
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
- Delegated tasks to team members to optimize productivity
- Completed inventory audits to identify losses and project future demands
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies
Education
High school diploma -
North County High School
Linthicum, MD06.2007
Skills
- Budgeting
- POS Cash Handling
- Interviewing
- Payroll
- Inventory Control
- Planograms
- Conflict Management
- Organizational Skills
- Merchandising
- Retail Sales
- Customer Service
- Upselling
- Pricing
- Strong Communication skills
- Cleaning
- Time management
- Salesforce
- Email Marketing
- Microsoft Office
Certification
- Customer service certification (NRF), 02/01/09, Present
- Cpr / First Aid / AED, 10/01/23, 10/01/25, CPR training, First Aid training, AED training
- Salesforce Certified Administrator
Additional Information
Fast learner, Team player, Caring, Honest, Empathy, Detail oriented, Problem solving, Work ethic, Adaptability, Leadership, Time management, Multi-talented, Multitasker
Personal Information
Authorized To Work: US
Timeline
Customer Service Support Representative
Value City Funiture
09.2024 - Current
Assistant Manager
Acceptance Now / Acima Credit
04.2024 - 09.2024
Assistant Manager
Little Caesars Pizza
04.2017 - 08.2019
Self Employed Owner/Operator
Mandy's Cleaning Service
02.2016 - Current
Assistant Manager
Food King Market
03.2012 - 02.2017
High school diploma -
North County High School
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