Angela Rogers
Certification Assistant
Brandywine,MD
Summary
Talented Certification Assistant who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Certification Assisant
Charles County Public Schools Board Of Education
LaPlata, MD
08.2021 - Current
- Participated in strategic planning for company growth.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Greeted guests in with friendliness and professionalism.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Recorded expenses and maintained accounting records.
- Lead interview sessions.
Temp Secretary
Charles County Public Schools Board Of Education
LaPlata, MD
08.2019 - 08.2021
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Scheduled appointments and conducted follow-up calls to clients.
- Implemented paperless filing system for departments.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Server
The Foxy Fish
Mechanicsville, MD
07.2020 - 09.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Recptionist
Peterson's Physical Therapy
LaPlata, MD
03.2018 - 05.2019
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Enhanced office productivity by handling high volume of callers per day.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
Education
High School Diploma -
Thomas Stone High School
Waldorf, MD 09.2016 - 06.2019
Associate of Science - Business Administration
College of Southern Maryland
La Plata, MD 08.2019 - 08.2021
Bachelor of Science - Human Resources Management
University of Maryland Global Campus
Largo, MD 01.2022 - Current
Skills
Document control
Schedule and calendar management
Verbal and written communication
Expert in Excel and Microsoft software
Project planning
Spreadsheet management
Filing and data archiving
Sorting and labeling
Critical Thinking
Planning and Coordination
Organization and Time Management
Written Communication
Flexible and Adaptable
Data Entry
Timeline
Bachelor of Science - Human Resources Management
University of Maryland Global Campus
01.2022 - Current
Certification Assisant
Charles County Public Schools Board Of Education
08.2021 - Current
Server
The Foxy Fish
07.2020 - 09.2020
Temp Secretary
Charles County Public Schools Board Of Education
08.2019 - 08.2021
Associate of Science - Business Administration
College of Southern Maryland
08.2019 - 08.2021
Recptionist
Peterson's Physical Therapy
03.2018 - 05.2019
High School Diploma -
Thomas Stone High School
09.2016 - 06.2019