Dewayne Sorrell
Fort Worth,TX
Summary
Driven professional with a proven track record at the Federal Aviation Administration, enhancing certification processes and fostering client trust. Expert in certification management and research abilities, demonstrated through streamlining workflows and improving data analysis. Achieved significant efficiency improvements and maintained high compliance standards, showcasing strong problem-solving skills and a commitment to excellence. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
30
30
years of professional experience
Work History
Aircraft Certification Assistant
Federal Aviation Administration, FAA
01.2015 - 01.2024
- Reduced processing time for certifications by identifying inefficiencies and implementing new strategies.
- Established strong relationships with clients, fostering trust and loyalty while promoting repeat business opportunities.
- Maintained databases and entered information, offering available data to appropriate parties.
- Coordinated effectively with certifying bodies, ensuring timely submission of required documentation for successful certifications.
- Improved certification processes by streamlining workflow and enhancing communication among team members.
- Conducted regular audits of certification files to maintain compliance with industry standards and regulations.
- Enhanced client satisfaction with timely responses to inquiries and proactive resolution of issues.
- Handled confidential client information with discretion, adhering to strict privacy protocols at all times.
Intelligence Analyst
US Navy
06.1994 - 06.2014
- Provided crucial insights on adversary capabilities by analyzing intercepted communications and signals data.
- Enhanced intelligence accuracy by conducting thorough research and analysis of critical data.
- Analyzed social media platforms to gather valuable information on adversaries'' tactics, techniques, and procedures.
- Monitored foreign media sources for insights into regional dynamics affecting US interests abroad.
- Maintained up-to-date knowledge in areas such as cybersecurity threats, enhancing overall understanding of digital warfare landscape.
- Increased situational awareness through regular briefings on emerging geopolitical events relevant to national security interests.
Education
History
Northern Virginia Community College
Annandale, VAAssociate of Applied Science -
Penn Foster College
Scott, OH03.2014
High School Diploma -
Corinth High School, Academics And Performing Arts
Corinth, MS05.1994
Skills
- Research abilities
- Certification Management
- Document Control
- Administrative background
- Multi-line phone proficiency
- Strong Problem Solver
- Documentation and Recordkeeping
- Professional and mature
- Administrative Support
Awarded Outstanding Community Service Award
Volunteered over 500 hours of community service in the Millington, Tennessee and Dallas/Fort Worth area, resulting in the Outstanding Volunteer Community Service Award.
Timeline
Aircraft Certification Assistant
Federal Aviation Administration, FAA
01.2015 - 01.2024
Intelligence Analyst
US Navy
06.1994 - 06.2014
History
Northern Virginia Community College
Associate of Applied Science -
Penn Foster College
High School Diploma -
Corinth High School, Academics And Performing Arts
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