Microsoft Office, TEAMS, WEBX, SKYPE, Google Workspace, CORE, Spreadsheets, Word Processing, Educational Software
Nathan Morton
Woodstock,GA
Summary
Dynamic professional with a proven track record at Chattahoochee Technical College, adept in administrative support and technology troubleshooting. Excels in partnership development and creative problem-solving, enhancing operational efficiency and program success. Skilled in correspondence management and interpersonal communication, consistently exceeding service standards and driving project completion. Knowledgeable Program Assistant successful at working in both team-based and self-directed capacities. Driven to maintain smooth operations through knowledgeable and skilled support.
Overview
4
4
years of professional experience
Work History
Program Assistant/Administrative Assistant/Receptionist Assistant
Chattahoochee Technical College
07.2023 - Current
- Managed both digital and physical filing systems and retrieved documents as required.
- Assisted with planning and coordinating day-to-day and special program activities.
- Supported planning and coordination of Educational program and associated activities.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Proofread and edited documents for accuracy and grammar.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Prepared clearly written and formatted documents and reports.
Customer Service Representative/Technical Support Representative
Conduent
08.2022 - 06.2023
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Trained staff on operating procedures and company services.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
Prep Cook/Dishwasher Supervisor
Elevation Chophouse
10.2020 - 07.2022
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Trained and assisted new kitchen staff members.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Education
Bachelor of Science - Political Science
Kennesaw State University
Kennesaw, GA11.2026
Associate of Science - Interdisciplinary Studies
Chattahoochee Technical College
Marietta, GA05.2023
Skills
- Roadmap Planning
- Operations Support
- Partnership Development
- Correspondence Management
- Report Writing
- Information Management
- Creative Problem-Solving
- Research
- Logistics Assistance
- Teamwork and Collaboration
- Community Outreach
- Document Control
- Interpersonal Skills
- Powerpoint Presentations
- Multitasking and Organization
- Multi-Line Phone Systems
- Program Planning
- Remote Working Experience
- Data Entry
- Staff Support
- Administrative Support
- Research abilities
- Valid Driver's License
- Program Administration
- Advanced Excel
- Student Records Management
- Multiple Priorities Management
- Student Counseling
- Academic advisement
- Technology Support
Software
Professional References
Marcia Sasser:
Phone: (678)637-3231
Claude Ricketts:
Phone:( 678)251-8817
Chris Hord:
Phone: (404)375-7737
Amy Denney:
Phone:(678)314-4077
Timeline
Program Assistant/Administrative Assistant/Receptionist Assistant
Chattahoochee Technical College
07.2023 - Current
Customer Service Representative/Technical Support Representative
Conduent
08.2022 - 06.2023
Prep Cook/Dishwasher Supervisor
Elevation Chophouse
10.2020 - 07.2022
Bachelor of Science - Political Science
Kennesaw State University
Associate of Science - Interdisciplinary Studies
Chattahoochee Technical College
Similar Profiles
Andrew GoodwinAndrew Goodwin
Student Success Assistant at Chattahoochee Technical CollegeStudent Success Assistant at Chattahoochee Technical College
McGuire HerlihyMcGuire Herlihy
Teachers Assistant at Chattahoochee Technical CollegeTeachers Assistant at Chattahoochee Technical College
Martha Henry-CroomMartha Henry-Croom
Librarian - Part Time at Chattahoochee Technical CollegeLibrarian - Part Time at Chattahoochee Technical College