Angela Ross
Tucson,AZ
Summary
Driven professional with extensive experience as a Claims Adjuster at GEICO and a Financial Services Representative at Vantage West Credit Union. Excelled in building relationships and claims investigation, achieving high customer satisfaction ratings. Demonstrated innovation in policy investigations and financial advisement, contributing to sustained company growth. Skilled in critical thinking and advanced communication, consistently delivering exceptional results.
Overview
12
12
years of professional experience
Work History
Claims Adjuster
GEICO, Government Employees Insurance
10.2020 - Current
- Conducted coverage investigations and request proper documentation in order to resolve, disclaim or deny coverages.
- Documented all investigation activity and presented to supervisor to insure being above board.
- Provided legendary service to all customers in difficult situations.
- Build relationships with the customers, while maintaining a positive and professional attitude.
- Contributed to a positive work environment by staying proactive with projects and team events.
- Achieved high customer satisfaction ratings by providing exceptional services to customers.
- Properly identified liability decisions by doing a thorough investigation before making them to insure customer satisfaction.
Financial Services Representative
Vantage West Credit Union
07.2012 - 04.2018
- Provided excellent customer service, resolving banking issues in an efficient and friendly manner to ensure a long lasting relationship with the customers.
- Maintained knowledge of federal regulations controlled by the NCUA.
- Enhanced relationships with customers by maintaining a friendly and professional manner
- Collaborated with colleagues to hit sales targets for the branch.
- Contributed towards growth of the branch by coming up with ideas for new business and identifying potential leads.
- Assessed credit reports and making recommendations to clients for potential financial needs.
- Opened new bank accounts, loan applications and funding of new loans.
- Advised customers how to grow their money by offering IRA's and different investment options.
- Built relationships with new and existing customers in order to drive sustained growth for the company.
Education
General Studies
Pima Community College
Tucson, AZHigh School Diploma -
Flowing Wells High School
Tucson, AZ05.2010
Skills
- Professional and friendly
- Building relationships
- Team player
- Claims Investigation
- Highly motivated
- Claims Processing
- Advanced oral and written communication skills
- Insurance policy coverage knowledge
- Policy investigations
- Innovation and Creativity
- Critical Thinking
- Liability Determination
Timeline
Claims Adjuster
GEICO, Government Employees Insurance
10.2020 - Current
Financial Services Representative
Vantage West Credit Union
07.2012 - 04.2018
General Studies
Pima Community College
High School Diploma -
Flowing Wells High School
Similar Profiles
Jessica GreerJessica Greer
Telephone Claims Representative at GEICO, Government Employees InsuranceTelephone Claims Representative at GEICO, Government Employees Insurance
STEVEN MORRISONSTEVEN MORRISON
SALES at GEICO, Government Employees InsuranceSALES at GEICO, Government Employees Insurance
Cardair EvansCardair Evans
Claims Representative at GEICO, Government Employees InsuranceClaims Representative at GEICO, Government Employees Insurance
Ella WesthoraElla Westhora
Research Intern at University of ArizonaResearch Intern at University of Arizona
JACKSON EDWARDSJACKSON EDWARDS
Warehouse Associate at AmazonWarehouse Associate at Amazon