Amanda Kingren
Mount Zion,IL
Overview
19
19
years of professional experience
1
1
Certification
Work History
Claims Adjuster
State Farm
11.2023 - Current
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
- Prepared summaries of damage, payments, and policy coverage.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Answered customer questions regarding deductibles.
- Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
Lead/Head Cook
Mt. Zion CUSD #3 - Mt. Zion Intermediate
08.2021 - 11.2023
- As the Lead and Head cook for the food service department at the Mt Zion Intermediate school, I was responsible for: All food prep, All cooking, Utilizing Excel to verify lunch count, Maintaining Health Code standards for food temperatures, equipment temperatures, and kitchen sanitation standards, Maintain Food Service Management certification, Manage staffing, Check all incoming deliveries and submit orders for food and supplies, Complete and submit post-production paperwork, Collect and submit lunch account funds from teachers and students, Ensure all students, for each lunch group, are served and through the line in a timely manner and within specified time allotment.
CSR - Customer Service Representative
VF Imagewear - Bulwark Protective Apparel
10.2007 - 09.2011
- Provide EXCELLENT customer service, Answer multi-line phone system for incoming calls and make outbound calls, Answer emails and chats in a timely manner, Data entry, Order processing, Manage multi-million dollar accounts, Stay up-to-date on company policies and product specifications, Maintain customer satisfaction by resolving complaints and other issues, Use of basic office equipment and computer software (ex
- Microsoft Office).
server
Hooters
03.2005 - 10.2007
- Provide EXCELLENT customer service, Maintain flow of customers and guest satisfaction in a timely manner, Settle customer checks/handle cash transactions, Recommend products and food for guests, Handle individual cash flow.
Education
Medical Coding and Billing -
AAPC
Salt Lake City, UTTeaching -
Ashford Universtiy
Chandler, AZHigh School -
Mount Zion High School
Mount Zion, IL05.2002
Skills
- Customer service
- Communication skills
- Computer literacy
- Food service
- Time management
- Restaurant experience
- English
- Microsoft excel
- Documentation review
- Leadership
- Microsoft word
- Guest services
- Fast learner
- Friendly
- Professional appearance
- Work well alone and with others
- Self starter
- Multitasker
- Excellent grammar math, and money handling skills
Certification
Licensed all lines property and casualty adjuster
Timeline
Claims Adjuster
State Farm
11.2023 - Current
Lead/Head Cook
Mt. Zion CUSD #3 - Mt. Zion Intermediate
08.2021 - 11.2023
CSR - Customer Service Representative
VF Imagewear - Bulwark Protective Apparel
10.2007 - 09.2011
server
Hooters
03.2005 - 10.2007
Medical Coding and Billing -
AAPC
Teaching -
Ashford Universtiy
High School -
Mount Zion High School
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