Angela Routon
Lawton,OK
Summary
Highly organized, solution-oriented manager with expertise in customer/client service. Skilled in optimizing scheduling, orientation, and policy implementation to foster effective employee relations. Develops innovative support strategies to enhance client relationships through teamwork.
Overview
6
6
years of professional experience
Work History
CHILD WELFARE SPECIALIST III
Oklahoma Department of Human Services
Lawton, OK
10.2020 - Current
- Supported and listened to families in developing individualized plans and determining appropriate placement options for children
- Prepared detailed Court reports and documentation for hearings, showcasing exceptional written communication skills
- Ability to maintain my caseload efficiently while managing a caseload, defusing stressful situations and providing necessary services for clients
- Compiled and entered data accurately and in a timely manner according to agency policy
CASE MANAGER
Lawton Correctional Facility
Lawton, OK
08.2020 - 10.2020
- Ensured inmates were referred to services and any questions were navigated to the correct support channels, and communicated facility assignments based on individual needs
- Monitored inmate custody, housing, job, and program assignments to ensure timely review of all cases
- Conducted visits to inmates assigned to caseload who were housed in special housing; Served as a representative for the inmate at classification committee meetings
ON SITE COORDINATOR
Communities in Schools of Greater Wichita Falls
Wichita Falls, TX
03.2019 - 07.2020
- Conducted an annual needs assessment using multiple sources of data and utilized my problem solving skills
- Delivered evidence-based student and school needs to build student assets; Maintained an electronic caseload
- Monitored progress towards goals in the site operations plan; Provided support and able to empathize with parents through phone calls, emails and letters
Education
Bachelor of Science - Criminal Justice
Midwestern State University
Wichita Falls, TX12-2010
Psychology And Criminal Justice
Angelo State University
San Angelo, TXSkills
- Professional telephone demeanor
- Cross-Functional Collaboration
- Issue and Complaint Resolution
- Understanding Customer Needs
- Rapport Building
- Written Communication
Timeline
CHILD WELFARE SPECIALIST III
Oklahoma Department of Human Services
10.2020 - Current
CASE MANAGER
Lawton Correctional Facility
08.2020 - 10.2020
ON SITE COORDINATOR
Communities in Schools of Greater Wichita Falls
03.2019 - 07.2020
Bachelor of Science - Criminal Justice
Midwestern State University
Psychology And Criminal Justice
Angelo State University