Angela R. Rodriguez
Rockford,Illinois
Summary
Proven leader in logistics and cargo management, notably with Delta Airlines, where I spearheaded a collaborative project with AeroMexico, enhancing import/export efficiency. Expert in dangerous goods handling and cargo handling expertise, I excel in strategic decision-making and collaborative team management, significantly improving operational metrics and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Lead Cargo Agent/DGAA
Delta Airlines
Chicago, Illinois
06.2022 - Current
- Coordinate forklift operations for timely freight handling and delivery.
- Maintain accurate inventory and equipment logs for operational precision.
- Ensure compliance with Dangerous Goods regulations for safety.
- Collaborated with AeroMexico to streamline import and export processes by addressing various challenges with the processes of picking up the freight and delivering the freight from the gates by a third party. With the data that was obtained, we were able to secure the drayage of freight to and from the gate with a contract that began on Nov. 1, 2024.
- Led cross-functional teams in optimizing logistics operations, fostering communication, and improving service delivery.
- Enhanced customer satisfaction by ensuring timely deliveries and resolving freight discrepancies through proactive communication.
- Collaborated with AeroMexico to streamline import/export processes, addressing challenges in freight pickup and delivery by third parties.
Route supervisor/warehouse
FedEx
10.2021 - 05.2022
- Managed driver routes, ensuring timely deliveries and efficient freight distribution
- Oversaw business pickups, optimizing dispatch operations for increased efficiency
- Created work schedules, boosting workforce productivity and utilization
- Led new hire onboarding, improving team integration and overall performance
- Implemented process improvements, reducing delivery times and enhancing customer satisfaction through strategic route planning
- Analyzed logistics data to identify trends, leading to optimized resource allocation and improved operational efficiency
- Mentored team members, enhancing skill development and promoting a supportive work environment for increased productivity
Ramp Agent
United airline
08.2019 - 07.2020
- Loaded and unloaded aircraft, ensuring safe handling of items
- Transported passengers and freight, boosting efficiency
- Improved loading processes, reducing turnaround time
- Facilitated seamless ground operations, boosting team efficiency and ensuring compliance with safety protocols
- Coordinated with cross-functional teams to optimize ramp procedures, improving communication and workflow
- Executed precise equipment handling, contributing to reduced aircraft turnaround time and improved service reliability
- Streamlined ramp operations through effective communication, enhancing team coordination and operational efficiency
- Enhanced team collaboration, ensuring efficient cargo management and punctual departures, contributing to improved operational metrics
Education
Business Management - Data/Business Analytics
Coursera
01.2025
Managing the Organization -
University of Illinois at Urbana-Champaign
09.2024
High School -
Carl Schurz High School
Chicago01.2000
Skills
- Customer Engagement Skills
- Creative Problem Resolution
- Strategic Decision Making
- Collaborative Team Management
- Communication
- Negotiation
- Multitasking
- Analytical
- Microsoft Office
- Security protocols
- Dangerous goods handling
- Cargo handling expertise
Languages
Spanish, Native
Affiliations
- 2024 Chairman Club Nominee
- 2024 Elected FIT member
- 2023 Well Being Champion
Timeline
Lead Cargo Agent/DGAA
Delta Airlines
06.2022 - Current
Route supervisor/warehouse
FedEx
10.2021 - 05.2022
Ramp Agent
United airline
08.2019 - 07.2020
Business Management - Data/Business Analytics
Coursera
Managing the Organization -
University of Illinois at Urbana-Champaign
High School -
Carl Schurz High School