Julio Urrutia
Department Lead
San Diego,CA
Summary
Motivated professional with a strong background in customer service and operations management. Demonstrates expertise in training staff, enhancing customer satisfaction, and maintaining quality standards. Committed to fostering teamwork and operational efficiency.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Department Lead
Ralphs Grocery
San Diego, California
12.2022 - Current
- Supervised daily operations in grocery department to ensure smooth workflow.
- Trained staff on customer service standards and product knowledge.
- Conducted quality checks on products to maintain store standards.
Disassemble Reassemble Technichian
Caliber Collision
San Diego, California
01.2018 - 01.2022
- Executed vehicle repairs and maintenance to enhance customer satisfaction.
- Operated diagnostic tools to identify mechanical issues in vehicles.
- Partnered with team members to optimize repair processes and workflows.
- Maintained a clean and organized work environment for safety compliance.
- Documented repair procedures and parts used for customer records.
- Engaged with customers to clarify repair needs and provide timely status updates.
Stocker and Buyer
Marukai Corporation
12.2016 - 10.2018
- Stocked shelves to ensure product availability and maintain appealing displays.
- Assisted customers in locating items throughout the store.
- Monitored inventory levels and reported discrepancies to management.
- Organized products and assisted customers with inquiries to enhance shopping experience.
Merchandiser
Fry’s Electronics
01.2016 - 03.2016
- Managed product displays to enhance customer engagement and visibility.
- Analyzed inventory levels to ensure timely restocking of merchandise.
- Collaborated with sales teams to align promotional strategies with inventory.
- Organized products and addressed customer inquiries to enhance shopping experience.
Education
Associates Degree - Computer Science
San Diego Mesa College
San Diego, CA08-2018
High school Diploma -
University City High School
San Diego, CA07-2014
Skills
- Troubleshooting diagnostics
- Inventory management
- Customer support
- Customer engagement skills
- Effective problem solving
- Leadership in teams
- Collaborative teamwork
- Conflict management
- Bilingual
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Department Lead
Ralphs Grocery
12.2022 - Current
Disassemble Reassemble Technichian
Caliber Collision
01.2018 - 01.2022
Stocker and Buyer
Marukai Corporation
12.2016 - 10.2018
Merchandiser
Fry’s Electronics
01.2016 - 03.2016
Associates Degree - Computer Science
San Diego Mesa College
High school Diploma -
University City High School