Angela Ruffin
Orlando
Summary
Results-driven Disability Analyst at The Hartford with a strong background in analytical thinking and documentation. Enhanced team efficiency through process improvements and predictive analytics. Proven ability to manage high-stress situations as a Customer Service Representative, resolving conflicts with empathy and attention to detail. Skilled in MS Excel and data processing.
Overview
13
13
years of professional experience
Work History
Disability Analyst
The Hartford
06.2019 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
Customer Service Representative
Concentrix
01.2013 - 06.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Health Information Technology - Health Information Management
Seminole State College of Florida
Sanford, FL12.2020
Skills
- Microsoft office
- Analytical thinking
- MS Excel
- Time management
- Attention to detail
- Documentation and reporting
- Excel proficiency
- Information gathering
- Critical thinking
- Decision-making
- Data processing
Timeline
Disability Analyst
The Hartford
06.2019 - Current
Customer Service Representative
Concentrix
01.2013 - 06.2019
Health Information Technology - Health Information Management
Seminole State College of Florida
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