Angela Ruggerio

• Managed daily operations of a very fast paced dental practice
• Successfully managed a team of 20 employees
• Treatment coordination/presentation
• Financial proposals, payment options and payment arrangements
• Processed payroll
• Group administrator for Health/Dental insurance & 401K
• Disability and Worker's compensation Annual audits
• Implemented workflow improvements for enhanced efficiency
• Trained new employees on office procedures and tools
• Maintained office compliance with health regulations and standards
• Ensured effective communication between dental team and patients
• Oversaw inventory management for clerical and dental supplies
• Managed all front desk operations, including phone calls and customer service inquiries
• Coordinated with dental providers regarding patient care and scheduling needs
• Ensured accurate data entry of patient information into the office management system
• Provided guidance to staff on insurance coverage and payment options for patients
• Developed procedures for tracking patient records and updating treatment plans as needed
• Prepared monthly reports summarizing activity within the dental practice for the Dr’s review
• Developed promotional programs to attract new patients
• Managed operations facilitating excellent patient support services, direction, and guidance
• Resolved customer inquiries and complaints requiring management-level escalation
• Remained calm and professional in stressful circumstances and effectively diffused tense situations

Multi-Specialty Practice

Employed simultaneously as an Office Manager

Employed simultaneously as an Office Manager for Dr Peterson & Dr Steinberg

Sales manager

Production and customization of Crest Mobile Vehicles

Employed simultaneously as a Dental Office Manager