Brianna Rubi Hernandez
Elmendorf
Summary
Dynamic Pediatric Dental Assistant with proven expertise at Kiddo Dental in insurance verification and treatment coordination. Recognized for exceptional problem-solving abilities and delivering outstanding patient care. Adept at managing billing issues and training staff, ensuring seamless front office operations while enhancing patient experiences through effective communication and meticulous attention to detail.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pediatric Dental Assistant/Dental Front Office Receptionist
Kiddo Dental
San Antonio
11.2019 - Current
- Updated patient records with new data and treatment information.
- Scheduled appointments
- Treatment coordinator.
- Handled billing issues, including filing claims with insurance companies, or collecting payments from patients.
- Conducted detailed investigations into disputed or rejected claims.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Insurance verification for private and Medicaid.
- Check in and check out patients' appointments.
- Creating and presenting treatment plans and estimates.
- Submitting pre-authorizations/pre-determinations.
- On various occasions, I assisted the back office as an RDA due to short staffing.
- I carefully reviewed medical records, took X-rays, set up rooms and trays, and assisted my dentist with anything they needed before, during, and after each procedure.
- Documented patient records with procedures performed and added notes taken to charts.
- Educated patients on treatment procedures and post-procedure home care.
- Trained new dental assistants and new front-office staff.
- Assisted the dentist during nitrous treatments.
Education
Registered Dental Assistant - Dental
Concorde Career College
San Antonio, TX02-2020
Skills
- Insurance verification
- Appointment scheduling
- Front office operations
- Treatment coordination
- Claim investigation
- Customer service
- Restorative procedures assistance
- Problem-solving capacity
- Insurance claims processing
- Patient care excellence
- Cross-training capabilities
- Instrument sterilization techniques
- Taking X-rays
- Data entry
- Dentrix
- Dental receptionist
- chairside assisting
- HIPAA/OSHA compliance
- Insurance verification
- Dental receptionist duties
- etc
Certification
- RDA Licensed
- Nitrous Oxide Monitoring Certified
- BLS Certified
- OSHA Certified
- Humana Trafficking Certified
Languages
English
Professional
Timeline
Pediatric Dental Assistant/Dental Front Office Receptionist
Kiddo Dental
11.2019 - Current
Registered Dental Assistant - Dental
Concorde Career College
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