Diana Garcia

• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Provided excellent customer service to create positive experiences and build patient trust.
• Processed Dental insurance claims and payments.
• Greeted and interact with patients to provide information, Scheduled, rescheduled, and cancelled appointments for patients.
• Completed new patient registrations in software to create accurate and comprehensive records.
• Conduct preparations for procedures, and consult with patients on post-operative recommendations/instructions
• Assist dentist by performing four-handed dentistry and other chair-side duties.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Assisted coworkers and staff members with special tasks on daily basis.
• Managed filing system, entered data and completed other clerical tasks.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Completed data entry tasks with accuracy and efficiency.
• Sorted documents and maintained organized filing process.
• Scanned documents and saved in database to keep records of essential organizational information.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
• Preserved customer confidence and protected operations by keeping information confidential.
• Assisted with developing data entry processes.
• Entered data into various computer systems accurately using Microsoft Office Suite.
• Created spreadsheets for more efficient recordkeeping.

• Entered new invoices into the system.

• transfer data from paper formats into

Computer styles or database system using

Keyboards, data recorders and optical scanner.

• Maintain the company database including entering new and updated customer and account information.

• Maintain an up to date knowledge of all database and procedural changes within the business.

•Always follow all company policies and procedures.

•work with clients, colleagues and other departments as necessary.

•working knowledge of Excel, Power Point and Word.

•Manage multiple phones lines answering any questions or concerns to customers.