Angela Russell

• Helped with planning schedules and delegating assignments.
• Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
• Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
• Documented accurate and complete patient information to address patient problems and expected outcomes.
• Responsible for intake. Entered information into HCHB. Assisted with scheduling admissions.

• Cared for wounds, provided treatments, and assisted with procedures.
• Assisted with admissions, appointments, transfers, and discharges.
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• Provided patient education on health care issues and prescribed medications.
• Delivered emotional support to patients and families during challenging times.
• Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.

• Managed customer accounts to secure customer satisfaction.
• Developed and maintained comprehensive understanding of hospice services.
• Met with families and patients to educate on hospice services.
• Built relationships with customers and community to promote long term business growth.

• Scheduled staff and delegated work assignments.
• Distributing supplies.
• Triage incoming calls.
• Entering new referral information into AMS2 and assigning admissions.

• Established and maintained effective communication with staff, physicians and community organizations.
• Developed relationships with community, nursing home staff, and physicians.
• Managed customer accounts to secure customer satisfaction and repeat business.
• Developed and implemented sales strategies.

Managed the care of chronically ill patients telephonically.

Triaged incoming calls.

Responsible for teaching disease process, medications, and importance of followup MD visits.

• Cared for wounds, provided treatments, and assisted with procedures.
• Documented accurate and complete patient information to address patient problems and expected outcomes.
• Delivered updates in patient status to charge nurse, recording changes in medical records.
• Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
• Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.