Angela Ryan
Raleigh,NC
Summary
Fire Life Safety Sales Executive with a proven track record at Fire Controls, Inc., excelling in client acquisition and relationship building. Achieved sales goals through exceptional customer service, resulting in high repeat business. Skilled in professional networking and problem-solving, enhancing customer satisfaction and fostering long-term loyalty.
Overview
9
9
years of professional experience
Work History
Fire Life Safety Sales Executive
Fire Controls, Inc
09.2023 - 09.2024
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
- Negotiated prices, terms of sales and service agreements.
- Met existing customers to review current services and expand sales opportunities.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.3
- 'Managed approximately 30 incoming calls, 50-75 emails per day from customers.
Service Coordinator
Fire Controls, Inc.
02.2016 - 09.2023
- Excelled in customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Scheduled and maintained Annual/ Semiannual, Fire alarm and Fire Sprinkler Inspections.
- Responsible for the billing of the Service & Inspections department.
- Answering incoming service calls and following up on all return service calls as needed.
Skills
- Client acquisition
- Schedule Coordination
- Relationship Building
- Self Motivation
- Active Listening
- Problem-Solving
- Task Prioritization
- Reliability
- Customer Satisfaction
- Contract Negotiations
- Continuous Improvement
- Account Servicing
Timeline
Fire Life Safety Sales Executive
Fire Controls, Inc
09.2023 - 09.2024
Service Coordinator
Fire Controls, Inc.
02.2016 - 09.2023
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