Angela Santana
Odessa,FL
Summary
Knowledgeable Data Manager bringing five years and thorough, hands-on approach to analysis and handling of data-retention systems. Successful in pinpointing and addressing complex information management flaws. Expert navigation of complex data storage, disposal and security guidelines to maintain compliance with confidentiality mandates. Critical qualitative analytical support and testing to resolve troublesome content access concerns.
Overview
24
24
years of professional experience
Work History
Enrollment Data Manager
United Healthcare
01.2020 - 07.2024
- Managed multiple client initiatives through data analysis, new business implementation, user testing of multiple information systems, created secure connections for client eligibility files, diagnosed problems while troubleshooting technical issues efficiently in a timely manner.
- Identified opportunities for improvement, maintained close relationships with clients, kept all eligibility files current and within state and federal regulations while correcting any errors for quality assurance.
- Processed multiple benefits inquires from customers, managers and vendors on plan provisions, benefits enrollments, status changes and other inquiries.
- Successfully coordinated and executed annual Open Enrollment periods for multiple clients.
Payroll & Billing Specialist
Nesco Resource, LLC
06.2017 - 12.2019
- Soley responsible for processing payroll and billing for multiple branches in different states, managing workflow to ensure all payroll transactions are processed accurately and timely,
- Insuring employee information is confidential and communicating with upper management, process wage garnishments, 401K deductions, benefits, and reimbursements.
Front Office/MA
Dr. John Cottam
01.2010 - 02.2017
- Responsible for greeting and assisting patients with a warm and welcoming demeanor.
- Handled patient check-ins, check-outs, phone calls, appointments scheduling, and inquiries effectively while delivering exceptional customer service.
- Proficient in verifying insurance and obtaining prior authorization, collecting co-pays, and conducting patient intake and assessments.
- Efficiently aided in the completion of patient chart notes, biopsy reports, and surgical procedure records within the back office while also handling prescription/refill responsibilities.
Office Manager
STA Fleet Management
06.2000 - 12.2009
- Managed daily employee operations.
- Successfully managed end-to-end payroll processing, ensuring accurate and timely payments, while also handling accounts receivable/payable tasks such as vendor invoice payments and bill recordings in the general ledger.
- Managed financial records by maintaining balance and making regular safe deposits.
- Effectively managed current spreadsheets, reports, and a multi-line phone system.
- Handled timely processing of quarterly fuel taxes for carriers while obtaining operating permits for motor carriers.
Education
High School Diploma -
Leto High School
Tampa, FLSkills
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Customer Relationship Management (CRM)
- Policy Implementation
- Business Analysis
- Telephone and email etiquette
- Software Implementation
- Implementation Management
- Configuration Management
- Client management
- Configuration and management
- User Acceptance Testing
- Insurance Verification
- Invoice Processing
- Payment posting
- Month-end closing procedures
Timeline
Enrollment Data Manager
United Healthcare
01.2020 - 07.2024
Payroll & Billing Specialist
Nesco Resource, LLC
06.2017 - 12.2019
Front Office/MA
Dr. John Cottam
01.2010 - 02.2017
Office Manager
STA Fleet Management
06.2000 - 12.2009
High School Diploma -
Leto High School