ANGELA SARNO
Raymond,WA
Summary
Dedicated hospitality leader with extensive experience overseeing daily operations, staff development, guest satisfaction, and financial performance in high-volume, multi-unit restaurant environments. Known for a hands-on leadership style and operational organization, managing teams of 60+ associates and contributing $520,000 to bottom-line profitability in the last fiscal year. Expert in P&L management, labor/COGS control, and multi-market training across four major regions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Relocation Sabbatical
N/A
Raymond, WA
06.2025 - Current
- Relocated to Washington State; currently completing professional development and pursuing leadership opportunities in the local market.
General Manager
Hawkers Asian Street Food
Chapel Hill, NC
08.2022 - 06.2025
- Enhanced financial performance through meticulous P&L management and strategic operational oversight.
- Implemented strategic scheduling and service standards to enhance guest satisfaction and achieve labor and sales targets.
- Implemented effective portioning SOPs and negotiated with vendors to achieve an 11% reduction in labor and COGS costs.
- Oversaw team operations to improve associate retention by implementing revamped onboarding processes and targeted performance coaching.
Assistant General Manager
Hawkers Asian Street Food
Dallas, TX
07.2021 - 07.2022
- Supported multi-unit operations and training across Dallas and Atlanta markets.
Service Manager
Arlington, VA
02.2020 - 06.2021
- Recognized for leadership and pandemic operations support, ensuring safety compliance and business continuity.
- Supported new store openings and training initiatives in Neptune Beach and Charlotte.
- Facilitated FOH/BOH communication to ensure order accuracy and efficient ticket times
Sandwich Artist
Subway
Belchertown, MA
08.2015 - 07.2017
- Maintained 100% compliance with sanitation and food safety standards in a fast-paced environment.
- Delivered high-quality customer service while managing cash handling and inventory prep.
Activities Coordinator
Wingate Assisted Living
Ludlow, MA
11.2014 - 09.2015
- Planned and coordinated community programming for senior residents.
- Delivered individualized engagement to support resident well-being and emotional health.
Education
Associate Degree - Psychology
Holyoke Community College
Holyoke, MA01.2016
Skills
- Operations: P&L Management, Budgeting & Forecasting, Labor Planning, Inventory & COGS Control, Vendor Management, Multi-Unit Support, New Store Openings (NSO)
- Leadership: Staff Recruiting & Onboarding, Performance Management, Training Program Design, Conflict Resolution, Community Outreach
- Compliance: Health & Safety Compliance, Food Safety (ServSafe), Guest Recovery
- Tools: POS: Toast, Scheduling/Inventory: HotSchedules, R365, Microsoft Office, Review Management: Wisetail/Soci, Data Analytics: Power BI
Certification
ServSafe Manager
Languages
Spanish — 2 years of training
Elementary
Timeline
Relocation Sabbatical
N/A
06.2025 - Current
General Manager
Hawkers Asian Street Food
08.2022 - 06.2025
Assistant General Manager
Hawkers Asian Street Food
07.2021 - 07.2022
Service Manager
02.2020 - 06.2021
Sandwich Artist
Subway
08.2015 - 07.2017
Activities Coordinator
Wingate Assisted Living
11.2014 - 09.2015
Associate Degree - Psychology
Holyoke Community College