Angela Schlangen

• Design, develop, and implement year-round curricula aligned with the Girl Scout Leadership Experience (GSLE) for girls (K-12 or specific age groups like Daisies, Juniors, or Older Girls)
• Create lesson plans, activity guides, patch-program content, and specialized materials in areas like STEM, outdoors, life skills, entrepreneurship, or Highest Awards
• Administer surveys, collect feedback, and evaluate program outcomes to inform continuous improvement.
• Schedule and coordinate special programs, camps, events, field trips, and signature council offerings (e.g., day camp, council-wide gatherings).
• Coordinated field trips, guest speakers, and experiential learning opportunities to enhance engagement and learning experiences.
• Adapted instruction to accommodate diverse learner needs and abilities.
• Updated program activities and targets to align with community population needs, enhancing program relevance and accessibility.
• Aligned operations with objectives set by senior management and the board of directors.
• Managed educational material budgets, adjusting projections based on actual attendance to ensure resource availability.
• Collaborated with cross-functional teams (membership, fund development, marketing)
• Developed branding strategies for new branding opportunities and for increasing engagement with classic opportunities.
• Devised social media plans to drive digital marketing.
• Executed proactive marketing initiatives supporting customer attraction, retention, and expansion.
• Ensure programs meet Girl Scouts USA standards, camp/accreditation guidelines (e.g., ACA, Red Cross), site, and legal requirements.

• Conducted market research to identify design trends and client preferences.
• Prepared and revised sketches, models, or diagrams to reflect design concepts.
• Crafted branding strategies that aligned with market opportunities to strengthen organizational identity.
• Executed strategic marketing initiatives that increased customer engagement and supported attraction, retention, and expansion efforts.
• Modernized marketing to advance the organization's sustainability and growth, including creating a social media presence.
• Collaborated with management to create promotional materials for various campaigns that accurately represented the company's commitment to exceptional customer care and accessibility.
• Resolved sensitive situations involving dissatisfied customers by offering personalized solutions.
• Trained employees by providing performance feedback and coaching in service techniques.
• Developed strong relationships with customers to enhance loyalty.
• Adapted instruction to accommodate diverse learner needs and abilities.
• Assisted in planning and executing community events for residents.
• The programs I have created here emphasize a style of universal accessibility rarely seen in this area of entertainment, making an experience with Just 4 Laffs something that every event can utilize.

• Developed and executed marketing and branding strategies that contributed to expanding the client customer base.
• Engaged with potential customers to cultivate connections and strengthen relationships.
• Identified advertising gaps through consumer surveys and sales analysis.
• Conducted market research to identify target audiences and competitors.
• Compiled and analyzed data from various sources to generate insights on marketing performance.
• Monitored industry trends to stay current on best practices and emerging technologies.
• Maintained a comprehensive database of contacts for outreach efforts.
• Liaised with external agencies for graphic design, printing, and advertising needs.
• Assisted in planning and executing marketing campaigns.
• Monitored budget allocations for marketing activities related to marketing activities against budget allocations.
• Collected and analyzed customer data to identify potential markets and demand factors.
• Provided administrative support during trade shows or conferences.
• Assessed advertising campaign impact on consumer purchases and demand.

• Revamped Donated Equipment Program to support rapid growth and streamline Salesforce documentation.
• Expanded outreach efforts, attracting new program members and enhancing funding opportunities.
• Collecting and analyzing data on the program to assist with grant writing and auditing.
• Overseeing office operations, maintaining records and files for the Donated Equipment Program and the Adaptive Equipment Connection, fundraising, community outreach, and donor relations.
• Prepared and maintained budgets, personnel records, and training manuals.
• Oversaw budget management to ensure all expenses aligned with financial guidelines successfully, keeping expenses within target levels and avoiding overages.
• Updated program activities and targets based on expected community population needs.
• Aligned operations with objectives set by senior management and the board of directors.
• Helped staff and managers interpret program-related local, state, and federal regulations.
• Delivered exceptional customer service to bolster solid relationships and build positive experiences.
• Analyzed workflows to identify issues and implemented solutions to eliminate backlog.

• Followed explicit instructions to recreate cake and pastry designs.
• Handcrafted sugar flowers, fondant figures, and other decorative elements for cake embellishment.
• Utilized artistic ability to hand-paint intricate designs onto cakes.
• Created unique cake designs showcasing customers' visions for weddings, birthdays, and other events.
• Participated in promotional events such as bridal shows or cake tastings.
• Crafted seasonal items and promotions aligned with current trends, leading to increased customer demand.
• Conducted quality control checks on finished products before packaging or displaying them.
• Demonstrated excellent time management skills by completing tasks efficiently.
• Collaborated with team members to fulfill large or complex orders promptly.
• Trained new employees on proper cake decorating techniques and company procedures.
• Ensured adherence to food safety guidelines throughout the preparation process.
• Purchased ingredients and supplies to maintain stock.
• Created large displays that cross-merchandise between departments.
• Avoided product loss with consistent use of first-in-first-out processes for supplies.

• With the rise of COVID-19, I helped spearhead the growth of the Boys and Girls Club of Central Minnesota's Virtual Club, which allowed the BGCA to thrive during a difficult time and provided a valuable connection to the members who felt 'stuck' at home.
• Advanced the curriculum to include chemistry, technology, and engineering challenges, allowing the BGCA to reach more members with different interests, keep the interest of older members coming to the clubs less and less, and provide a more well-rounded educational experience.
• Trained educators in innovative teaching methods and strategies, enhancing instructional effectiveness and enriching student learning.
• Identified optimal speakers for program courses and events by regularly assessing available professionals.
• Met the needs of a variety of students by implementing developmentally and culturally appropriate education programs.
• Procured relevant, strategically aligned, and quality content for the S.T.E.A.M. education program.
• Monitored student and instructor performance to identify areas for improvement, implementing proactive solutions that addressed diverse challenges and supported educational goals.

• Elevated brand through cost-effective, well-planned, targeted digital and print campaigns.
• Created engaging content for social media platforms, increasing audience engagement.
• Conducted market research to identify and capitalize on new growth opportunities aligned with marketing goals.
• Collaborated with the sales team to develop effective promotional materials.
• Diversified campaigns by managing promotional product giveaways and coordinating appearances to increase brand visibility.
• Established client relationships through proactive communication and strong professionalism, fostering trust and loyalty.
• Managed marketing budget, ensuring cost-effective allocation of resources.

• +Coordinated cross-functional teams working together on large-scale projects aimed at solving organizational challenges.
• Developed training materials for diverse audiences in various formats.
• Conducted needs assessments to identify gaps in knowledge and skills among employees.
• Updated job descriptions and competency requirements based on new or revised training initiatives.
• Evaluated the effectiveness of training programs using surveys and feedback from participants.
• Created standard and specialized training based on organizational needs.
• Managed complex projects with a high level of organization, time management, and attention to detail.
• Revised existing system logic difficulties to improve data accuracy and throughput.
• Transformed raw data into actionable insights for internal teams.
• Identified opportunities to improve data processes and measurement strategies.
• Filtered and cleaned data with automated and manual data reviews.
• Trained staff in new technologies or procedures designed to enhance problem-solving capabilities.

Increased employee performance with motivational strategies, hands-on coaching, and fair discipline.

• Maintained open communication channels with employees to address concerns or resolve conflicts promptly.
• Protected workers by verifying safe working practices, documenting accidents, and revamping deficient procedures to eliminate recurrence.
• Coordinated with cross-functional teams to optimize operational processes and improve overall efficiency.
• Exercised conflict resolution to prevent, minimize, and resolve problems, building constructive relationships.
• Managed daily workload and assigned productivity goals based on customer demands.
• Trained new team members on company policies, safety protocols, and job-specific tasks.
• Supervised daily operations to ensure smooth workflow and efficient resource utilization.
• Interacted with cross-functional departments to verify quality and service provided.
• Resolved escalated customer concerns and complaints using a positive attitude, excellent judgment, and focused solutions.
• Developed and implemented standard operating procedures for streamlined work practices.
• Acted as department liaison to streamline communication and facilitate cooperation on shared projects.
• Assisted upper management in developing long-term strategic plans for continued growth and success.
• Determined client needs by observing consumers, collecting surveys, and analyzing customer feedback.
• Protected the organization in the event of emergencies with well-planned crisis management strategies.
• Assisted front-line personnel with delivering timely service to customers by expertly managing support needs.