Angela Schottle
Brooklyn Park,MN
Summary
Highly motivated team player and loyal employee. Professional with a positive attitude. Excellent problem solving, and analytical skills to determine quick and proper resolutions. Outstanding communication skills with a high aptitude for learning new skills.
Overview
18
18
years of professional experience
Work History
Human Services Representative, Senior
Hennepin County
Minneapolis, MN
12.2019 - Current
- Work with clients to obtain information needed to determine client eligibility to receive and/or continue to receive federal, state and local benefits.
- Answer questions and/or concerns from clients, team members and others.
- Work with clients to resolve complaints and eliminate barriers.
- Enter and document information on state and county computer systems.
- Determine, approve and issue benefits.
- Help clients navigate a complex system
Human Resources Services Representative
Hennepin County
Minneapolis, MN
05.2017 - 11.2019
- Determine client eligibility to receive and/or continue to receive federal, state and local benefits.
- Approve and issue benefits.
- Provide referrals to other needed resources.
- Update and document information in state and county computer systems.
- Answer questions about programs and individual case status.
- Access and navigate program manuals, guides and policy resources.
Medical Billing/Business Office Specialist
John A Haugen Associates
Plymouth, MN
06.2007 - 04.2017
- Maintained accounts receivable, entered and applied patient and insurance payments.
- Initiate and follow up on insurance appeals and adjustment requests.
- Performed date entry of patient charges, claims and coding of daily visits using ICD-10-CM and CPT-4 guidelines.
- Followed HIPPA laws to ensure patient confidentially
- Answered patients questions about medial coverage and payments on a daily basis.
Medical Receptionist
John A Haugen Associates
Minneapolis, MN
08.2004 - 06.2007
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered phones and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
Education
Bachelor of Arts - Criminal Justice
Metropolitan State University
Saint Paul, MN12.2009
Associate of Science - Criminal Justice
Minneapolis Community And Technical College
Minneapolis, MN05.2008
Skills
- Detailed orientated
- Organized and manages time effectively
- Excellent customer service skills
- Critical thinking with creative problem solving
- Ability to work independently
- Ability to deal with change
Timeline
Human Services Representative, Senior
Hennepin County
12.2019 - Current
Human Resources Services Representative
Hennepin County
05.2017 - 11.2019
Medical Billing/Business Office Specialist
John A Haugen Associates
06.2007 - 04.2017
Medical Receptionist
John A Haugen Associates
08.2004 - 06.2007
Bachelor of Arts - Criminal Justice
Metropolitan State University
Associate of Science - Criminal Justice
Minneapolis Community And Technical College
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