Angela Schroeder
Rice Lake,WI
Summary
Service-oriented Banquet Coordinator with more than 20 years of experience developing relationships and partnerships, servicing accounts and boosting profits. Strategic and analytical with motivational leadership style and expertise in building new network connections, promoting products and expanding territories.
Overview
20
20
years of professional experience
Work History
Banquet Sales Coordinator
Turtleback Country Club
Rice Lake , WI
03.1999 - Current
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Achieved sales goals of $425,000 and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Built relationships with customers and community to establish long-term business growth.
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Organized promotional events and interacted with community to increase sales volume.
Food and Beverage Operations Manager
Turtleback Country Club
Rice Lake, WI
03.1999 - Current
- Integrated personnel to maximize efficiency and maintain low employee turnover rate.
- Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.
- Negotiated with vendors and suppliers to reduce costs and achieve profitability.
- Trained, supervised and motivated 20 employees to enhance customer service and encourage repeat business.
- Performed various office duties, including coordinating employee schedules, new hire training and calling for equipment service repairs.
- Resolved customer complaints involving food or beverage quality and service.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
Education
No Degree - Nursing
WITC
Maplewood MnSkills
- Analytical problem solver
- Direct sales
- Trained in consumer marketing
- Extensive personal network
- Customer Experience
- Guest Satisfaction
- Calm and Pleasant Demeanor
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don’t judge each day by the harvest you reap, but by the seeds you plant.
Robert Louis Stevenson
Timeline
Banquet Sales Coordinator
Turtleback Country Club
03.1999 - Current
Food and Beverage Operations Manager
Turtleback Country Club
03.1999 - Current
No Degree - Nursing
WITC
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