Dynamic leader with extensive experience in operational management and team development. Successfully coordinated training programs, implemented process improvements, and maintained a collaborative work environment, ensuring safety and efficiency for over 20 team members.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Work Team Leader
3M
Prairie du Chien
10.2018 - Current
Current responsibilities include: leading monthly team meetings, using Workday, entering training records into IBM notes, providing daily direction and leadership for 20+ team members, ensuring everyone is working safely and efficiently, and communicating daily with supervisor and other work team leaders.
Lead team in implementing process improvements for manufacturing efficiency.
Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Delegated daily tasks to team members to optimize group productivity.
Offered training and support to keep team members motivated and working toward objectives.
Evaluated team performance and provided constructive feedback regularly.
Coordinated training programs for new employees to enhance skill development.
Established clear expectations for employees and provided guidance.
Established clear team goals aligned with company objectives, tracking progress regularly.
Monitored daily workflow to ensure adherence to established policies and procedures.
Participated in regular meetings with senior leadership to provide updates on team progress.
Developed strategies for problem solving and conflict resolution among team members.
Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Maintained a positive work environment that promoted collaboration between team members.
Actively participated as a member of the SRW Safety Team since October 2018, focusing on workplace safety initiatives.
Achieved SRW certification in Outbound Planner position, Runner, UPS, Belts, and PIV licenses to enhance operational capabilities.
Started working with 3M full time in 2018 in the Central Converting Department on the Bruno/Freeman Presses.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Environmental & Dietary Services
Crossing Rivers Health Hospital
06.2016 - 10.2018
Ensured compliance with CDC standards while cleaning operating rooms, patient rooms, bathrooms, dietary and physical therapy departments, contributing to a safe environment.
Followed dietary guidelines set by the Dietician and Doctors for patient meals.
Adhered to food preparation, temperature control, storage, and use by date protocols to maintain food safety and quality.
Delivered nutritious meals to staff and guests, supporting overall well-being.
Customer Service and Kitchen Staff
Kwik Trip
05.2014 - 10.2018
Delivered customer service, stocked shelves, checked sell-by dates, and supported inventory management to maintain product availability and freshness.
Managed food preparation processes to uphold hygiene standards and ensure quality in storage, handling, and serving.
Achieved ServeSafe Certification to strengthen food safety knowledge, facilitating cross-training opportunities in Kwik Trip Kitchen.
Customer Service Manager
Walmart
04.2012 - 06.2016
Oversaw 20+ cashiers in customer service, cash handling, deposits, and conflict resolution.
Developed and delivered training programs for new staff to enhance service quality.
Guided customers with product inquiries and directions to ensure positive shopping experience.
Owner
Angie’s Playhouse
08.1997 - 10.2011
Managed operations of licensed family daycare, ensuring compliance with regulations and a nurturing environment.
Provided attentive care for children from infants to age 13, fostering their development and well-being.
Delivered daily meals and activities while incorporating educational planning.
Maintained financial and tax records, facilitating timely receipt of necessary tax documents for families' child care reimbursements.
Education
Early Childhood Courses Certificate -
SWTC
Fennimore, WI
05-1997
Diploma -
North Crawford High School
Gays Mills, WI
08-1995
Skills
PMCS
OPRA
MS Teams
MS Word
MS Excel
MS Access
Adobe
ELC
Outlook
Lotus Notes
ASN/CERTS
Google Documents
Belt Kaizen
5S Kaizen
3M inventory practices
Cycle count
Excellent communication skills
Adaptability
Flexibility
Responsibility
Volunteer Experience
Prairie Catholic, 01/01/15, 01/01/19, Volunteered time in the kitchen and Library