Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Angela Schuster

Eagle Lake

Summary

Dynamic professional with over a decade of experience in customer service, administration, and AI data annotation, offering a unique blend of skills. Proven expertise in project coordination, client support, safety model evaluation, and team leadership, complemented by a strong ability to solve problems and foster cross-functional collaboration in fast-paced environments. Recognized for analytical thinking and adaptability, with a steadfast commitment to accuracy and efficiency. Eager to leverage extensive knowledge in data analysis, operations, or client-facing roles across diverse industries to drive impactful results.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Outlier AI
03.2023 - Current
  • Focused on safety evaluation, adversarial testing, and model improvement to strengthen reliability in production models.

Support Specialist

Inspira Financial
12.2023 - 04.2024
  • Delivered exceptional client support in financial services, resolving inquiries efficiently while ensuring compliance.

Data Annotator / Reviewer / AI Trainer

Scale AI
09.2022 - 03.2024
  • Annotated complex datasets across multiple domains, ensuring accuracy and consistency for machine learning models.
  • Trained and evaluated generative AI models, providing structured feedback to enhance alignment and reduce bias.
  • Acted as Reviewer for annotation teams, maintaining high standards of quality and compliance.
  • Focused on safety evaluation, adversarial testing, and model improvement to strengthen reliability in production models.

Retirement Specialist

Empower Retirement
11.2022 - 12.2023
  • Increased client retention rate by 15% through personalized retirement planning strategies.

Customer Service Specialist

Computershare
11.2021 - 11.2022
  • Supported investors and handled sensitive PII data with precision and compliance.

Vaccine Specialist

Centers for Disease Control and Prevention
06.2021 - 11.2021
  • Educated 100+ healthcare professionals on vaccination protocols, improving accuracy and efficiency.

Scheduling Specialist

Rhode Island Department of Health
12.2020 - 06.2021
  • Streamlined scheduling processes, reducing appointment wait times by 20%.

Census Field Supervisor

U.S. Census Bureau
11.2019 - 12.2020
  • Trained and managed a 20-member field team, achieving 100% data accuracy.

Secretary / Administrative Assistant

Town and Country Septic Tank Service
03.2010 - 10.2019
  • Managed office operations for a family-owned business, handling scheduling, billing, and client communications.
  • Streamlined office supply ordering process, reducing expenses by 15%.

Education

Bachelor of Science - Business Management

Western Governors University

Skills

  • Customer Service Focused
  • Remote Team Collaboration
  • Microsoft Office Suite, Google Workspace
  • Online Research & Data Verification
  • Salesforce, Data Entry & Quality Control
  • Member De-escalation

Certification

Google Project Management Certificate – Coursera (2023)

Timeline

Support Specialist

Inspira Financial
12.2023 - 04.2024

Outlier AI
03.2023 - Current

Retirement Specialist

Empower Retirement
11.2022 - 12.2023

Data Annotator / Reviewer / AI Trainer

Scale AI
09.2022 - 03.2024

Customer Service Specialist

Computershare
11.2021 - 11.2022

Vaccine Specialist

Centers for Disease Control and Prevention
06.2021 - 11.2021

Scheduling Specialist

Rhode Island Department of Health
12.2020 - 06.2021

Census Field Supervisor

U.S. Census Bureau
11.2019 - 12.2020

Secretary / Administrative Assistant

Town and Country Septic Tank Service
03.2010 - 10.2019

Bachelor of Science - Business Management

Western Governors University