Angela Scott
Benld,US
Summary
Results-driven individual with a strong track record in fostering organizational growth and enhancing operational efficiency. Demonstrated success in leading diverse teams to meet objectives and create effective solutions for intricate business issues. Proficient in budgeting, forecasting, and executing process improvement strategies.
Overview
16
16
years of professional experience
Work History
Center Supervisor
Biolife Plasma Services
11.2024 - Current
- Supervised daily operations, ensuring adherence to safety and compliance standards.
- Trained and mentored staff on plasma collection procedures and best practices.
- Implemented process improvements that enhanced operational efficiency and workflow.
- Managed inventory control, optimizing stock levels for supplies and equipment.
- Coordinated staff scheduling, balancing workloads to meet center demands effectively.
- Fostered a positive work environment through effective leadership skills and clear communication with employees.
- Collaborated with management team to develop long-term goals for the center''s success.
- Allocated resources strategically to meet deadlines effectively while staying within budget constraints.
- Maintained accurate records on employee hours worked, leave taken, overtime accrued as well as inventory levels.
- Promoted a culture of continuous improvement by empowering employees to identify inefficiencies in their respective departments.
- Mentored junior staff members, providing guidance on best practices for efficient task completion and excellent customer service.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and offering constructive feedback for career development purposes.
- Increased customer satisfaction by addressing concerns promptly, resolving issues efficiently, and maintaining a professional demeanor at all times.
- Managed daily operations in a fast-paced environment while ensuring adherence to safety regulations and company policies.
- Ensured compliance with local, state, and federal regulations regarding workplace safety and employment laws.
- Served as a liaison between employees and upper management, fostering open communication channels that ultimately resulted in improved overall center performance.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Interceded between employees during arguments and diffused tense situations.
Operations Manager
Avis Budget Group
02.2024 - Current
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
- Managed the daily operations of multiple departments to maximize efficiency.
- Managed the operations of a large team, overseeing daily activities and long-term projects.
- Utilized problem solving skills to anticipate potential risks or obstacles within the organization.
- Resolved conflicts between employees and departments.
- Liaised between departments to facilitate smooth workflow across the organization.
- Maintained accurate inventory records while ensuring optimal stock levels at all times.
- Identified opportunities for increasing productivity through increased automation or other strategies.
- Identified areas of process improvements for program policies and procedures.
- Directed administrative activities directly related to making products or providing services.
Business Manager
A's Detail Services
06.2010 - 02.2024
- Managed the day-to-day operations of the business including scheduling resources, monitoring workflow and ensuring deadlines are met.
- Developed long-term relationships with clients through regular contact and follow up activities.
- Provided leadership in the development of policies, procedures, processes, systems, controls.
- Designed training programs for new employees that focused on product knowledge and customer service skills.
- Successfully managed multiple projects simultaneously within budget constraints.
- Coached and mentored staff members on effective communication, problem-solving, and conflict resolution techniques.
- Developed and monitored budgets to ensure financial stability.
- Negotiated contracts with vendors to ensure cost savings while maintaining quality standards.
- Assisted in creating and executing marketing plans to increase customer loyalty and drive sales.
- Implemented best practices for managing personnel records, payroll processing, and employee benefits administration.
- Established performance goals and objectives, monitored progress, and ensured compliance with company standards.
- Directed the development and implementation of operational strategies to increase productivity and efficiency.
- Established key performance indicators to track progress of business objectives and goals.
- Gave feedback on how to build organizational capacity and improve business.
- Conducted market research to identify potential opportunities for expansion into new markets or products lines.
- Developed and implemented strategies to increase customer satisfaction, resulting in a 10% increase in revenue.
- Created budgets and monitored spending to ensure compliance with company policies and procedures.
- Tracked trends in industry developments such as changes in technology or consumer tastes and preferences.
- Analyzed financial data and created reports for senior management to make informed decisions.
- Minimized staff turnover through appropriate selection, orientation and development.
- Analyzed quarterly financials to determine business operating capacity.
- Analyzed data and developed reports to track progress and address areas of improvement.
- Identified areas where costs could be reduced without impacting overall productivity or customer satisfaction levels.
- Managed equipment maintenance agreements and warranty repairs.
- Reviewed financial statements regularly to assess progress towards financial goals set by executive leadership.
- Analyzed data from financial reports to identify areas of improvement in business operations.
- Demonstrated and supported continuous improvement and growth mindset.
- Prepared staff work schedules and assigned specific duties.
- Monitored suppliers to efficiently provide needed goods and services within budgetary limits.
- Ensured compliance with all applicable laws, regulations, and policies across the organization.
- Led cross-functional projects that improved operational efficiency.
- Spearheaded multiple projects from concept through completion while successfully managing budgets and timelines on each project.
Education
Master of Business Administration (M.B.A.) - Business Administration with emphasis in P.M.
University of Southern Indiana
Evansville, IN, US08-2023
Skills
- Project Management
- Staff Management
- Staff Training
- Financial Management
- Social Media Promotion
- Business Administration
- Data Collection
- Customer Relationship Management
- Cross-Functional Communication
- Process Improvement
- Analytical Thinking
- Verbal and Written Communication
- Safety Procedures
- Employee Scheduling
- Data Confidentiality
- Risk Assessment and Management
- Performance Evaluations
- Vendor Engagement
- Coaching and Mentoring
- Customer Experience Control
- Customer Relations
- Regulatory Compliance
- Issue Resolution
- Budget Creation
- Cross-Functional Collaboration
- Recruiting and Hiring
- Operational Leadership
- Business Management Software
- Oversee Administrative Functions
- Profit and Loss Reporting
- Policy Development and Enforcement
- Manage Operations
- Office Supplies and Inventory
- Accounts Payable and Accounts Receivable
- Leadership
Timeline
Center Supervisor
Biolife Plasma Services
11.2024 - Current
Operations Manager
Avis Budget Group
02.2024 - Current
Business Manager
A's Detail Services
06.2010 - 02.2024
Master of Business Administration (M.B.A.) - Business Administration with emphasis in P.M.
University of Southern Indiana