Angela Seeley
Norton,OH
Summary
I seek a challenging and growth-oriented career opportunity where I can leverage my knowledge and skills to make a significant contribution to a dynamic organization.
Overview
20
20
years of professional experience
Work History
Customer Support Specialist
Innosource/Goodyear
09.2024 - Current
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Total Distribution
05.2014 - 04.2024
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Established strong relationships with carriers, enabling prompt resolution of any logistical challenges that arose during transit.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Shipping Clerk
Micro Poise
03.2013 - 11.2013
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Maintained accurate inventory records, ensuring seamless order processing and shipment tracking.
- Expedited urgent shipments when necessary, coordinating closely with involved parties to ensure timely delivery without compromising quality standards.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
Unemployment
Ohio Job and Family Services-Unemployment
01.2011 - 01.2012
Hudson City Schools
09.2008 - 11.2010
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Conducted pre-trip inspections of bus for safe operation.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
Delivery Driver
DHL / Allen Freight Systems
03.2005 - 09.2008
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Education
High School -
Stow-Munroe Falls High School
Skills
- Bill of lading
- Truckload scheduling
- Data entry
- Scheduling
- Call management
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Documentation
Qualifications
Proficient in utilizing barcode scanner systems for efficient stock management and outbound supplies., Experience in outbound logistics, including UPS, LTL, and FedEx shipping and receiving procedures., Knowledge of shipping and receiving practices and procedures., Demonstrated ability to maintain exceptional customer service standards., Experience in accurately entering customer information into databases such as SAP and Synapse., Proficient in handling multi-line telephone systems., LTL Coordinator: Experience in creating BOLs and scheduling truckload appointments.
Timeline
Customer Support Specialist
Innosource/Goodyear
09.2024 - Current
Total Distribution
05.2014 - 04.2024
Shipping Clerk
Micro Poise
03.2013 - 11.2013
Unemployment
Ohio Job and Family Services-Unemployment
01.2011 - 01.2012
Hudson City Schools
09.2008 - 11.2010
Delivery Driver
DHL / Allen Freight Systems
03.2005 - 09.2008
High School -
Stow-Munroe Falls High School