Angela Seubert
Wausau,WI
Summary
Seasoned Retail Team Leader with background in overseeing store operations, staff management and driving sales performance. Known for effective leadership and team motivation coupled with strong customer service skills. Proven ability to implement innovative strategies that maximize productivity and profitability while maintaining high standard of customer satisfaction.
Overview
1
1
year of professional experience
2006
2006
years of post-secondary education
Work History
Retail Team Leader
GPM Investments
Wausau, WI
09.2024 - 10.2025
- Trained new team members on customer service standards and procedures.
- Supervised daily operations in a fast-paced retail environment.
- Assisted customers with product inquiries and resolved issues promptly.
- Managed inventory levels and organized stockroom for efficient access.
- Implemented visual merchandising strategies to enhance product presentation.
- Monitored cash register operations and ensured proper cash handling procedures.
- Resolved customer complaints in a professional manner.
- Organized merchandise displays to maximize sales potential.
- Monitored daily operations including cash handling, opening and closing procedures and security policies.
- Coordinated with store managers to ensure product availability and efficient stock management.
- Communicated effectively with other departments to ensure smooth running of day-to-day operations.
- Managed inventory levels by monitoring stock movements and replenishing supplies when necessary.
- Supervised the delivery of goods from suppliers ensuring quality control measures were followed at all times.
- Assisted customers in selecting products that best met their needs.
- Ensured compliance with health and safety regulations throughout the store premises.
- Answered store and merchandise questions and led customers to wanted items.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Ticketed, arranged and displayed merchandise to promote sales.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Education
GED
Wausau, WISkills
- Customer service
- Inventory management
- Visual merchandising
- Cash handling
- Staff training
- Conflict resolution
- Team leadership
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Adaptability
- Team motivation
- Merchandise display
- Merchandising and display
- Inventory and stocking
- Sales floor organization
- Store organization
- Engaging with diverse customers
- Multitasking Abilities
- Excellent written and verbal communication
- Store policies and procedures
- Adaptable and flexible
- Task prioritization
- Safety and cleanliness standards
- Analytical thinking
- Product knowledge
- Customer satisfaction measurement
- Point of sale systems
- Cash drawer management
- Security practices
- Professional demeanor
- Reliable and responsible
- Reliability
- Honest and dependable
- Merchandise receiving and handling
- Detail-oriented
References
References available upon request.
Timeline
Retail Team Leader
GPM Investments
09.2024 - 10.2025
GED