Melissa Fernandez
San Jose,CA
Summary
Customer-oriented Retail Management with over four years of experience in building relationships, retaining top accounts and growing profit. Knowledgeable in Microsoft word, Excel and power-point. Tactical team builder with expertise in introducing products, implementing pricing models and determining customer needs to deliver effective solutions.
Overview
14
14
years of professional experience
Work History
Retail Team Leader
Adidas
Milpitas
02.2018 - Current
- Taught staff how to handle difficult situations with calm and professionalism.
- Delegated tasks to specific employees based on individual knowledge and strengths.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Organized and updated schedules to optimize coverage for expected customer demands.
Retail Sales Supervisor
UNIQLO
Milpitas, CA
08.2014 - 04.2017
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
- Organized and updated schedules to optimize coverage for expected customer demands.
Retail Assistant Manager
Journeys
Milpitas, CA
04.2017 - 01.2019
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Delegated tasks to specific employees based on individual knowledge and strengths.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Planned and updated work schedules for optimal coverage of expected business needs.
Sales Floor Associate
ViVi's Fashion
San Jose, CA
03.2013 - 07.2014
- Provided every customer with professional and polite support for sales and service needs.
- Processed payments and maintained accurate drawers to meet financial targets.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Assisted in training of new hires on organizational procedures, policies and sales techniques.
- Answered questions about current promotions and resolved issues according to store policies.
Receptionist
Liberty Mortgage
San Jose, CA
06.2012 - 02.2013
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Sorted incoming mail and directed to correct personnel each day.
- Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
- Answered and directed incoming calls using multi-line telephone system.
Veterinary Technician /Veterinary Assistant
Tama Veterinary Hospital
San Jose
01.2020 - Current
- Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
- Monitored patient vital signs during surgical procedures, and notified veterinarian of changes in stability.
- Strategically scheduled patient appointments to maintain workflows.
- Assisted veterinarian with treatment of wounds, vaccination administration and operations.
- Reviewed vaccination records, and prepare and administer vaccinations according to clinic protocols.
- Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
- Prepared and labeled medications and informed client of administration techniques.
- Collected urine by expression cystocentesis, or catheterization.
- Operated anesthesia, oxygen and monitoring equipment.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Conducted electrocardiogram and electroencephalogram tracings to test heart and brain activities.
- Advised farm owners on sanitation, feeding and general care to promote animal health.
- Leveraged ultrasound and x-ray equipment for imaging and interpreted results.
Education
Some College (No Degree) - Sociology
San Jose City College
San Jose, CAAssociate of Science - Veterinary Technology
Carrington College
San Jose, CA06.2021
Skills
- Leadership development
- Driving business growth
- Payment processing
- Sales techniques
- Staff training
- Complaint resolution
- Customer Service
- Service desk support
- Efficient and accurate
- Detail-oriented
- Flexible
Language
- Spanish
- English
Timeline
Veterinary Technician /Veterinary Assistant
Tama Veterinary Hospital
01.2020 - Current
Retail Team Leader
Adidas
02.2018 - Current
Retail Assistant Manager
Journeys
04.2017 - 01.2019
Retail Sales Supervisor
UNIQLO
08.2014 - 04.2017
Sales Floor Associate
ViVi's Fashion
03.2013 - 07.2014
Receptionist
Liberty Mortgage
06.2012 - 02.2013
Some College (No Degree) - Sociology
San Jose City College
Associate of Science - Veterinary Technology
Carrington College