Angela Shelton
Arlington
Summary
Dynamic Kitchen Manager with a proven track record at Learning Care Group, excelling in food safety and inventory management. Enhanced team performance through effective training and mentorship, while maintaining compliance with health standards. Recognized for resolving customer issues with empathy, fostering loyalty and satisfaction in high-pressure environments.
Overview
13
13
years of professional experience
Work History
Kitchen Manager
Learning Care Group
06.2019 - Current
- Led kitchen operations, ensuring compliance with health and safety standards.
- Developed training programs to enhance staff skills and efficiency.
- Streamlined inventory management, reducing waste and optimizing resources.
- Mentored team members to improve performance and foster professional growth.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Directed food preparation processes, maintaining consistency in taste and presentation.
Customer Service Representative
Kingdom Concepts LLC
12.2018 - 05.2021
- Analyzed customer feedback data to inform service enhancements and policy adjustments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Teaching Assistant
Community Action Agency of Oklahoma - Headstart
08.2012 - 05.2018
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
Education
No Degree - Child Development
Long Beach City College
Long Beach, CAGuthrie High School
Guthrie, OK05-1992
Skills
- Effective multitasking
- Customer service
- Food safety
- Inventory management
- Food preparation
- Safe food handling
- Health code compliance
- Food production management
Accomplishments
- Supervised team of 50 staff members.
- Increased team productivity by implementing key process improvements.
Languages
English
Native or Bilingual
Timeline
Kitchen Manager
Learning Care Group
06.2019 - Current
Customer Service Representative
Kingdom Concepts LLC
12.2018 - 05.2021
Teaching Assistant
Community Action Agency of Oklahoma - Headstart
08.2012 - 05.2018
No Degree - Child Development
Long Beach City College
Guthrie High School
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