ANGELA SIMMS
Las Vegas,NV
Summary
Customer Service Representative with over 15 years experience with high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Conduent Business Services
Somerville, New Jersey
02.2023 - Current
- Assisting patients and healthcare providers to process their applications for enrollment.
- Putting in patients prescriptions.
- Checking their enrollment end dates and letting them know when they are eligible to re-enroll in the program.
- Taking and handling escalated healthcare providers calls.
- Filling out reports when there is an adverse event reported.
Security Supervisor
Unifi Aviation
Las Vegas, NV
02.2022 - 02.2023
- Recorded incident reports with detailed accounts of occurrences
- Oversaw team of security officers and managed scheduling and performance evaluations
Customer Service Representative
TELUS International
Las Vegas, NV
06.2020 - 01.2022
- Answered constant flow of customer calls with minimal wait times
- Updated account information to maintain customer records
- Offered advice and assistance to customers, paying attention to special needs or wants
Delivery driver
FDS/ Amazon
07.2017 - 12.2019
- Loading my van with packages
- Delivering approximately220 packages to customers or on their doorstep per shift!
- Completed rush deliveries on tight timetables to satisfy customer needs
- Worked scheduled hours as required and took on available shifts during holidays and busy periods
Mail Handler
USPS Service
10.2015 - 06.2017
- Load, unload and move mail that passes thru the nation’s postal office
- Unload mail trucks and sort mail according to country, state and zip code
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed
Skills
- Providing excellent Customer Service
- Preparing Bank Deposits
- Answering Multi-line Telephone
- Resolving customer complaints
- Creating and filling patients prescriptions
- Handling escalation calls
- Application processing
- Prescription management
- Adverse event reporting
- Call escalation handling
- Patient enrollment
Timeline
Customer Service Representative
Conduent Business Services
02.2023 - Current
Security Supervisor
Unifi Aviation
02.2022 - 02.2023
Customer Service Representative
TELUS International
06.2020 - 01.2022
Delivery driver
FDS/ Amazon
07.2017 - 12.2019
Mail Handler
USPS Service
10.2015 - 06.2017