Angela Sims
Buckeye,AZ
Summary
Proven leader with a track record of complex problem-solving and exceptional written and verbal communication skills. In all roles I spearheaded initiatives to enhance account health, demonstrating a profound understanding of policy compliance. Skilled in Microsoft Office and Quickbooks, I excel in fast-paced environments, ensuring both team efficiency and operational excellence.
Overview
14
14
years of professional experience
Work History
Warehouse Associate
Amazon
Goodyear, AZ
10.2025 - 01.2026
- Seasonal Hire
- Operated warehouse equipment, ensuring safety and efficiency during daily tasks.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Forklift Operator, loading/unloading finished pallets to trailers.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
Correctional Officer
Arizona Department Of Corrections
Buckeye, AZ
10.2023 - 11.2024
- Ensuring the security of the inmate population within the facility's perimeter
- Providing supervision and guidance to inmates
- Conducting thorough pat and strip searches to maintain safety
- Effectively de-escalate situations
- Initiating and completing reports accurately and in a timely manner
- Fulfilling all assigned post duties diligently
- Responding promptly to emergency situations as required
Account Health Support Specialist
Amazon
Tempe, AZ
03.2022 - 08.2023
- Assist with 50 plus inbound/outbound calls per shift
- Engaged in frequent written and verbal communication with sellers
- First point of contact to resolve sellers issues and making sure account is meeting all policies and agreements
- Demonstrate sound understanding and comprehensive knowledge of violations to assist seller with corrections
Warehouse Associate
Amazon
Phoenix, AZ
10.2017 - 09.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise
- Forklift Operator
- Receiving and processing incoming stock and materials
Customer Account Advisor II
Consumer Cellular
Phoenix, AZ
02.2018 - 02.2019
- Established and built relationships by educating customers about value of company products and services
- Answered 50 plus calls a day
- Set up and cancel accounts
- Assist customers with troubleshooting devices
- Review and credit accounts when needed
Patient Scheduler / Claims Processor
Select Ortho
Delafield, WI
02.2015 - 08.2017
- Maintained communication with insurance companies, verified insurance coverage, and scheduled appointments
- Registered patients and precisely completed appropriate claims paperwork, documentation and system entry
- Correctly coded and billed medical claims for various hospital and nursing facilities
- Input codes into EPIC Cloud-Based EMR for billing purposes
Assistant Branch Manager
Guaranty Bank
Milwaukee, WI
05.2015 - 07.2017
- Trained and developed new team members in alignment with branch service standards and objectives
- Accountable for making sure money or checks is going into the right accounts
- Processing all new account transactions
- Assisting customers in their selection of various accounts and financial services
- Cross-selling the Bank's products and services
- Trusted key holder to vault, ensuring all direct end of day money is accounted for
- Trusted key holder to branch, ensuring accurate and safe opening and closing of branch
- Responsible for balancing ATM before open
- Ensuring cash is ordered when needed while keeping branch within cash limits
Eligibility/Accounts Receivable Lead
Vision Insurance Plan Of America/Block Vision
Milwaukee, WI
11.2011 - 12.2014
- Successfully lead cross-functional team of 15
- Determine flow and schedule of each unit
- Handle customer complaints as well as customer callbacks to ensure accuracy
- Trained and assisted department employees in resolving routine patient billing inquiries and problems
- Planned, organized and delegate work
Education
High School Diploma -
Custer High School
WISkills
- Complex Problem-Solving
- Team Leadership
- Visual Basic Foxpro
- De-escalation techniques
- Written and Verbal Communication
- Microsoft Office
- Quickbooks
- Lifting and sorting
- Packaging and labeling
Timeline
Warehouse Associate
Amazon
10.2025 - 01.2026
Correctional Officer
Arizona Department Of Corrections
10.2023 - 11.2024
Account Health Support Specialist
Amazon
03.2022 - 08.2023
Customer Account Advisor II
Consumer Cellular
02.2018 - 02.2019
Warehouse Associate
Amazon
10.2017 - 09.2021
Assistant Branch Manager
Guaranty Bank
05.2015 - 07.2017
Patient Scheduler / Claims Processor
Select Ortho
02.2015 - 08.2017
Eligibility/Accounts Receivable Lead
Vision Insurance Plan Of America/Block Vision
11.2011 - 12.2014
High School Diploma -
Custer High School