Angela Skinner
Killeen,TX
Summary
Dynamic Training Analyst with over 10 years of expertise in Epic applications and adult learning facilitation. Proven track record in leading EHR training initiatives that enhance operational effectiveness and compliance. Recognized for engaging presentations and strong communication skills, skilled in both classroom and remote training environments. Achievements include significant improvements in training outcomes, demonstrating a commitment to excellence in workforce development.
Overview
16
16
years of professional experience
Work History
Training Analyst II, Credentialed Trainer, Quality
AdventHealth MedicalGroup
03.2020 - Current
- Conducted Epic training sessions for new hire physicians, clinical support staff, and front desk personnel.
- Direct efforts toward supporting Quality Measure goals.
- Conducted clinic rounds to explain procedures and maintain compliance with quality standards.
- Maintained consistent communication with insurers to align on quality standards.
- Joined AIT Epic Training team in July 2021, specializing in Ambulatory and Research.
- Supported Wave 1 (virtual), Wave 2 (in-person), and Wave 3 (in-person) Go-Lives
- Delivered in-person training to both ASAP and IP/OP Behavioral Health Providers for the fourth wave.
- Delivered athenaHealth EMR/EHR, Twilio virtual visit software, and Phreesia Contactless Registration training to medical staff.
EHR Training Lead, Enterprise Technical Training and Support Team
Baylor Scott and White Healthcare
08.2013 - 02.2020
- Credentialed in six (6) Epic applications (Clindoc, ASAP, Ambulatory, HIM, HHH, and Stork Nurse)
- Promoted to EHR Training Lead in September 2015
- Participated in assigned special projects to include multiple Go-Lives and e-Learning curriculum development utilizing Articulate Storyline
- Collaborated with management and staff to identify and assess learning needs impacting operational effectiveness
- Contributed to the development and revision of training materials
- Carried out effective classroom and remote training programs for multiple phases and levels of the EPIC EHR/EMR to ensure operational and financial success of the organization
- Rounded to ensure compliance and provide on-the-spot training as needed
- Instructed basic Microsoft Outlook classes
Patient Service Specialist
Baylor Scott and White Healthcare
07.2009 - 08.2013
- Presented ideas and implemented process improvements to reduce the waste of office resources and increase customer satisfaction
- Coordinated the completion of charge documents for effective billing of medical services
- Revised schedules as required to reflect desk location
- Coordinated patient needs to facilitate patient care planning activities and create a positive experience for the patient
- Performed other position appropriate duties as required in a competent, professional and courteous manner
Education
Associate of Applied Science - Information Technology
Central Texas College
Killeen, TX12.2016
Certificate of Completion - Technical Software Support, Health Information Technology
Richland College
Dallas, TX01.2012
Skills
- 7 years of experience with Epic Training Content Development
- Credentialed in various Epic applications (Clindoc, ASAP, Ambulatory, HIM, HHH, Stork IP/OP Provider, IP Nurse, Research, IP/OP Behavioral Health Provider, Urgent Care Provider, Cadence, Prelude, Radiant, Beacon IP/OP Provider, Cupid)
- Skilled in Utilizing Multiple LMS Solutions
- Facilitation of Adult Learning
- Classroom and remote training utilizing WebEx, Zoom, Microsoft TEAMS, and other virtual training equipment
- Effective Verbal Communication
- Concise Written Expression
- Engaging Presentation Techniques
- Class scheduling for medical personnel
References
References available upon request.
Timeline
Training Analyst II, Credentialed Trainer, Quality
AdventHealth MedicalGroup
03.2020 - Current
EHR Training Lead, Enterprise Technical Training and Support Team
Baylor Scott and White Healthcare
08.2013 - 02.2020
Patient Service Specialist
Baylor Scott and White Healthcare
07.2009 - 08.2013
Associate of Applied Science - Information Technology
Central Texas College
Certificate of Completion - Technical Software Support, Health Information Technology
Richland College