Summary
Overview
Work History
Education
Skills
References
Additional Information
Timeline
Generic

LATANIA JOHNSON

Aurora,CO

Summary

Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. Accomplished development professional with experience in designing and delivering engaging training programs. Focused on helping employees develop new skills and become better equipped to perform their job roles. Expert in using innovative training methods to bring out the best in employees and ensure all are up to date with the latest industry trends and advancements. Proven track record of improving employee performance and morale.

Overview

34
34
years of professional experience

Work History

Epic Credentialed Trainer II

Denver Health
08.2018 - Current
  • Created and maintained comprehensive documentation on the Epic system and processes.
  • Developed classroom and online training programs for Epic implementations.
  • Collaborated with other trainers to develop innovative approaches to teaching topics related to Epic.
  • Successfully mentored and trained staff to deliver Epic education and training to other staff.
  • Provided support for multiple go-live events, as well as troubleshooting issues that arose.
  • Consistently collaborate with stakeholders to ensure the appropriate levels of training is provided to all users.
  • Successfully trained end-users on various Epic applications, including documenting and creating training materials.
  • Assessed the impact of new features or changes to existing workflows as well as new ones.
  • Built and maintain a relationship with stakeholders across multiple departments ensuring a successful completion of various projects.

Clerical Support Specialist IV

Denver Health
06.2016 - 08.2018
  • Maintained 12 provider schedules, patient schedules as well as registration of patients and their insurance verification.
  • Maintained all 12 Provider templates as well as 5 residents to allow proper scheduling.
  • Scanned documentation for electronic storage.
  • Scheduled meetings, appointments, and travel arrangements for personnel.
  • Developed communication between staff and patients for outreach as well as retention.
  • Data entry for accuracy in patient charts
  • Maintained proper documentation to ensure proper registration and billing for patients and the clinic.

Senior Security Officer

Grand Hyatt
07.2006 - 12.2017
  • Observed, reported and documented suspicious activities to management
  • Prepared detailed reports of security incidents and investigations
  • Maintained daily logs of all activity occurring on the premises
  • Enforced safety and security regulations to protect property and personnel
  • Utilized strong and effective communication skills, while interaction with guest and employees, as well as vendors and law enforcement
  • Enforced safety procedures to ensure the protection of everyone at the property
  • Conducted regular safety tests, such as fire alarms, sprinklers, extinguishers, door and window locks and features.

Revenue Cycle Specialist IV

Denver Health
11.2014 - 06.2016
  • Managed over 50 patient accounts, including billing and collections of payments.
  • Reviewed patient charts for accuracy before submitting claims for billing.
  • Tracked unpaid claims to ensure timely submission of appeals if needed.
  • Researched charts for all documentation for a favorable filing of appeals
  • Filed appeals for claims that were denied
  • Ensured compliance with HIPPA regulations
  • Participated in training sessions designed to improve knowledge and skills related to the Revenue Cycle process
  • Assisted with implementation of new systems for Charge Entry as well as Coding.

Corporal

US Army
10.1989 - 04.1997
  • Earned Expert Grenades and Marksmanship status
  • Awarded the National Defense Medal
  • Created detailed written reports conducted during assignments
  • Developed strategies for managing high risk security situations
  • Maintained situational awareness of potential threats and security risks
  • Crisis management and negotiations for foreign policies.

Education

Bachelor of Science - Health Information Technology

Herzing College
Madison, WI
12.2010

Associate of Science in Medical Billing and Insurance -

Herzing University
Madison, Wisconsin
01.2008

Diploma in Medical Billing and Insurance Coding - Medical Insurance Coding

Herzing University
Madison, WI
01.2007

Skills

  • Maintenance Requests
  • Epic Software
  • Technical Support and Assistance
  • Technical Presentations
  • Curriculum Design
  • Online Training
  • Service Tickets
  • Team Support
  • Training Manuals and Materials
  • Classroom Expertise
  • Prepare Materials
  • Coaching and Development
  • Individualized Instruction
  • Employee Surveying
  • Clinical Documentation
  • Technical Writing
  • Critical Thinking
  • Train-the-Trainer
  • Training Delivery
  • Workflow Analysis

References

References available upon request.

Additional Information

Numerous Hero of the Heart and Star Awards.

Team of the Year award

Numerous certificate of achievements

Honors Graduate


Timeline

Epic Credentialed Trainer II

Denver Health
08.2018 - Current

Clerical Support Specialist IV

Denver Health
06.2016 - 08.2018

Revenue Cycle Specialist IV

Denver Health
11.2014 - 06.2016

Senior Security Officer

Grand Hyatt
07.2006 - 12.2017

Corporal

US Army
10.1989 - 04.1997

Bachelor of Science - Health Information Technology

Herzing College

Associate of Science in Medical Billing and Insurance -

Herzing University

Diploma in Medical Billing and Insurance Coding - Medical Insurance Coding

Herzing University

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LATANIA JOHNSON