Epic
Corey Bartlett
Hayden,AL
Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Epic Ambulatory Credentialed Trainer
North Mississippi Health Services / Imethods
05.2023 - Current
- Provided expert guidance on system configuration and customization options within the Epic Ambulatory application, ensuring optimal functionality for endusers.
- Increased trainee retention with engaging and interactive training sessions tailored to individual learning styles.
- Conducted regular evaluations of trainee progress, adapting teaching methods as needed to address unique challenges or skill gaps among participants.
- Boosted team productivity by providing ongoing support, coaching, and mentoring to Epic Ambulatory users.
- Reduced learning curve for new employees with a tailored approach to individual learning styles and needs.
- Assisted with the development of training documentation, including user guides, quick reference materials, and video tutorials.
- Contributed to the development of a high-performing IT team through mentorship, knowledge sharing, and collaboration with fellow analysts.
- Monitored system performance to identify potential issues.
Epic Implementation Team Lead
Children’s Of Alabama / Brooksource
01.2023 - 04.2023
- Epic Implementation & testing.
- Provider breakout learning sessions.
- Configured hardware, devices, and software to set up work stations for employees.
- Hardware deployment for go live
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Configured hardware and granted system permissions to new employees.
- Assisted with updating technical support best practices for use by team.
- Beaker lab testing & troubleshooting
- Configure specimen label printers
- Generated reports to track performance and analyze trends.
- Facilitated and elicited actionable requirements documentation to enable successful implementation.
Remote Epic Support
Ettain Group
10.2022 - 11.2022
- Remote Ambulatory provider, lab, nursing support.
- Assisted customers in identifying issues and explained solutions to restore service and functionality within Epic.
- Managed high levels of call flow and responded to Epic technical support needs.
- Virtual provider training & customization
- Assisted with updating technical support best practices for use by team.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Researched and identified solutions to technical problems.
Epic Ambulatory Go Live Consultant
UNC Blue Ridge
08.2022 - 08.2022
- Internal medicine Ambulatory provider support.
- Triage & rooming classroom training sessions.
- Offered assistance in implementing and developing training programs.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Epic ATE Support Specialist
Hamilton Health
06.2022 - 07.2022
- Virtual Inpatient provider support
- Virtual Ambulatory provider support
- Virtual Favorites fair sessions with providers
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Researched and identified solutions to technical problems.
Epic ATE Support Specialist
Ettain Group
06.2022 - 06.2022
- Virtual provider support.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Responded to customer inquiries and provided technical assistance over phone.
- Offered assistance in implementing and developing training programs.
Epic ATE Support Specialist
Barnes Jewish Hospital
04.2022 - 05.2022
- Virtual provider training & customization
- Cardiac diagnostic lab support
- Configured hardware, devices, and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Offered assistance in implementing and developing training programs.
- Diagnosed and troubleshot hardware, software and network issues.
- Developed and implemented preventive maintenance procedures.
Epic Implementation Project
Wellforce
01.2022 - 04.2022
- Provider training & customization
- Ambulatory work flow training
- Build LWS for testing
- Take work station inventory
- Troubleshoot printer mapping
- Configure specimen label printers
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Generated reports to track performance and analyze trends.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
Cerner Activation Specialist
Ettain Group
12.2021 - 12.2021
- Froedtert Health
- Installed and configured operating systems and applications.
- Developed and implemented preventive maintenance procedures.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Helped streamline repair processes and update procedures for support action consistency.
- Configured and tested new software and hardware.
Epic Application Analyst
CTG Health Solutions
11.2021 - 12.2021
- VCU Health
- Inpatient go live
- Cupid provider training
- Cath lab support
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Offered input for complex documents to support client-ready final versions.
- Provided professional services and support in a dynamic work environment.
- Worked well in a team setting, providing support and guidance.
Epic Ambulatory Go Live Consultant
ReMedi Health Solutions
11.2021 - 11.2021
- El Rio Health
- Ambulatory Go Live
- Provider order training
- Provider documentation training
- Provider Support
- Case Management Support
- Behavior Health
- Track communicated clinician issues
- Efficient compliance in update, Implementation and resolution
- Offered assistance in implementing and developing training programs.
- Generated reports to track performance and analyze trends.
Epic Application Analyst
Trinity Health
09.2021 - 10.2021
- Billing / Ambulatory Go Live
- Provider virtual training
- Front desk staff class room training
- Gather workflows of each clinic and report it to build team
- Defined IT process workflows through meetings with stakeholders.
- Assessed available technologies to create development specifications and detailed test cases.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- HIM
Chart Abstractor
Ettain Group
06.2021 - 08.2021
- Northern Light
- Remote chart abstraction
- Worked with multiple data sources to extract information and pulled into various reports.
- Extracted, structured and analyzed data from medical charts to build database.
- Structured data according to different disease types.
- Input data into computer programs and filing systems.
- Maintained accuracy, completeness, and security for medical records and health information.
- Identified new methods to optimize medical records management.
Epic Application Analyst
Infirmary Health Systems
06.2021 - 07.2021
- Mobile Infirmary Health
- Ortho Go Live
- Gather workflows for hospital PT and OT staff
- Inpatient support
- Assessed available technologies to create development specifications and detailed test cases.
- Analyzed technical problems with high accuracy and attention to detail.
- Defined IT process workflows through meetings with stakeholders.
- Offered input for complex documents to support client-ready final versions.
- Assistance building note templates
Cerner Physician Coach
Ettain Group
01.2021 - 02.2021
- East Orange General
- Trained and provided end user support for Physician AMR, TMR, Preferences Build and Customizing
- Track communicated clinician issues
- Efficient compliance in update, Implementation and resolution
- Provided elbow to elbow support to Physicians and Providers
- Case Management and HIM
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Developed and implemented successful onboarding program.
- Established and maintained quality control standards.
- Provided coaching and mentoring to employees.
- Facilitated virtual, in-person and blended learning sessions.
Help Desk Support Specialist
Virtech Systems
12.2020 - 10.2021
- Support for Complete Health.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices, and software to set up work stations for employees.
- Oversaw installations of new technology and new personnel training.
- Optimized system operation and resource utilization to streamline workflows and processes.
- Logged activities in tracking system to maintain accurate, timely records.
- Walked user through series of steps to determine problem and implement likely solution.
- Researched and identified solutions to technical problems.
- Configured and tested new software and hardware.
- Installed and configured operating systems and applications.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Developed and implemented preventive maintenance procedures.
- Installed, configured and maintained computer systems and network connections.
Epic Ambulatory Trainer
Ettain Group
08.2020 - 12.2020
- Solutions Health
- Facilitated virtual, in-person and blended learning sessions.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Developed and implemented successful onboarding program.
- Led custom product training and deployment to meet organizational goals.
- Documented specialized data and requirements to address business demands.
- Identified issues, analyzed information and provided solutions to problems.
- Delivered services to customer locations within specific timeframes.
Education
High School Diploma -
Hayden High School
Atwood, Hayden, AL 01.2007 - 05.2010
Associate of Applied Science - Data Processing Technology
Wallace State Community College
Hanceville, AL 06.2012 - 05.2014
Skills
Online training experience
Employee training
Project implementation
Maintenance and Repair
Data Entry
Training and Development
Written Communication
Application support
Technical issues analysis
Critical Thinking
Desktop support
Technical Documentation
Staff education and training
Technical troubleshooting
Equipment setup
Systems administration
Hardware and software installation
Technical Analysis
Problem-Solving
Good Telephone Etiquette
Self-Motivated
Presentation abilities
Training delivery
Epic Ambulatory proficiency
Software
Cerner
Athena
Meditech
Data Analysis
JavaScript
Maintenance
Networking
Timeline
Epic Ambulatory Credentialed Trainer
North Mississippi Health Services / Imethods
05.2023 - Current
Epic Implementation Team Lead
Children’s Of Alabama / Brooksource
01.2023 - 04.2023
Remote Epic Support
Ettain Group
10.2022 - 11.2022
Epic Ambulatory Go Live Consultant
UNC Blue Ridge
08.2022 - 08.2022
Epic ATE Support Specialist
Hamilton Health
06.2022 - 07.2022
Epic ATE Support Specialist
Ettain Group
06.2022 - 06.2022
Epic ATE Support Specialist
Barnes Jewish Hospital
04.2022 - 05.2022
Epic Implementation Project
Wellforce
01.2022 - 04.2022
Cerner Activation Specialist
Ettain Group
12.2021 - 12.2021
Epic Application Analyst
CTG Health Solutions
11.2021 - 12.2021
Epic Ambulatory Go Live Consultant
ReMedi Health Solutions
11.2021 - 11.2021
Epic Application Analyst
Trinity Health
09.2021 - 10.2021
Epic Application Analyst
Infirmary Health Systems
06.2021 - 07.2021
Chart Abstractor
Ettain Group
06.2021 - 08.2021
Cerner Physician Coach
Ettain Group
01.2021 - 02.2021
Help Desk Support Specialist
Virtech Systems
12.2020 - 10.2021
Epic Ambulatory Trainer
Ettain Group
08.2020 - 12.2020
Associate of Applied Science - Data Processing Technology
Wallace State Community College
06.2012 - 05.2014
High School Diploma -
Hayden High School
01.2007 - 05.2010