Epic
Corey Bartlett
Hayden,AL
Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Epic Ambulatory Credentialed Trainer
North Mississippi Health Services / Imethods
05.2023 - Current
- Provided expert guidance on system configuration and customization options within the Epic Ambulatory application, ensuring optimal functionality for endusers.
- Increased trainee retention with engaging and interactive training sessions tailored to individual learning styles.
- Conducted regular evaluations of trainee progress, adapting teaching methods as needed to address unique challenges or skill gaps among participants.
- Boosted team productivity by providing ongoing support, coaching, and mentoring to Epic Ambulatory users.
- Reduced learning curve for new employees with a tailored approach to individual learning styles and needs.
- Assisted with the development of training documentation, including user guides, quick reference materials, and video tutorials.
- Contributed to the development of a high-performing IT team through mentorship, knowledge sharing, and collaboration with fellow analysts.
- Monitored system performance to identify potential issues.
Epic Implementation Team Lead
Children’s Of Alabama / Brooksource
01.2023 - 04.2023
- Epic Implementation & testing.
- Provider breakout learning sessions.
- Configured hardware, devices, and software to set up work stations for employees.
- Hardware deployment for go live
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Configured hardware and granted system permissions to new employees.
- Assisted with updating technical support best practices for use by team.
- Beaker lab testing & troubleshooting
- Configure specimen label printers
- Generated reports to track performance and analyze trends.
- Facilitated and elicited actionable requirements documentation to enable successful implementation.
Remote Epic Support
Ettain Group
10.2022 - 11.2022
- Remote Ambulatory provider, lab, nursing support.
- Assisted customers in identifying issues and explained solutions to restore service and functionality within Epic.
- Managed high levels of call flow and responded to Epic technical support needs.
- Virtual provider training & customization
- Assisted with updating technical support best practices for use by team.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Researched and identified solutions to technical problems.
Epic Ambulatory Go Live Consultant
UNC Blue Ridge
08.2022 - 08.2022
- Internal medicine Ambulatory provider support.
- Triage & rooming classroom training sessions.
- Offered assistance in implementing and developing training programs.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Epic ATE Support Specialist
Hamilton Health
06.2022 - 07.2022
- Virtual Inpatient provider support
- Virtual Ambulatory provider support
- Virtual Favorites fair sessions with providers
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Researched and identified solutions to technical problems.
Epic ATE Support Specialist
Ettain Group
06.2022 - 06.2022
- Virtual provider support.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Responded to customer inquiries and provided technical assistance over phone.
- Offered assistance in implementing and developing training programs.
Epic ATE Support Specialist
Barnes Jewish Hospital
04.2022 - 05.2022
- Virtual provider training & customization
- Cardiac diagnostic lab support
- Configured hardware, devices, and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Offered assistance in implementing and developing training programs.
- Diagnosed and troubleshot hardware, software and network issues.
- Developed and implemented preventive maintenance procedures.
Epic Implementation Project
Wellforce
01.2022 - 04.2022
- Provider training & customization
- Ambulatory work flow training
- Build LWS for testing
- Take work station inventory
- Troubleshoot printer mapping
- Configure specimen label printers
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Generated reports to track performance and analyze trends.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
Cerner Activation Specialist
Ettain Group
12.2021 - 12.2021
- Froedtert Health
- Installed and configured operating systems and applications.
- Developed and implemented preventive maintenance procedures.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Helped streamline repair processes and update procedures for support action consistency.
- Configured and tested new software and hardware.
Epic Application Analyst
CTG Health Solutions
11.2021 - 12.2021
- VCU Health
- Inpatient go live
- Cupid provider training
- Cath lab support
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Offered input for complex documents to support client-ready final versions.
- Provided professional services and support in a dynamic work environment.
- Worked well in a team setting, providing support and guidance.
Epic Ambulatory Go Live Consultant
ReMedi Health Solutions
11.2021 - 11.2021
- El Rio Health
- Ambulatory Go Live
- Provider order training
- Provider documentation training
- Provider Support
- Case Management Support
- Behavior Health
- Track communicated clinician issues
- Efficient compliance in update, Implementation and resolution
- Offered assistance in implementing and developing training programs.
- Generated reports to track performance and analyze trends.
Epic Application Analyst
Trinity Health
09.2021 - 10.2021
- Billing / Ambulatory Go Live
- Provider virtual training
- Front desk staff class room training
- Gather workflows of each clinic and report it to build team
- Defined IT process workflows through meetings with stakeholders.
- Assessed available technologies to create development specifications and detailed test cases.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- HIM
Chart Abstractor
Ettain Group
06.2021 - 08.2021
- Northern Light
- Remote chart abstraction
- Worked with multiple data sources to extract information and pulled into various reports.
- Extracted, structured and analyzed data from medical charts to build database.
- Structured data according to different disease types.
- Input data into computer programs and filing systems.
- Maintained accuracy, completeness, and security for medical records and health information.
- Identified new methods to optimize medical records management.
Epic Application Analyst
Infirmary Health Systems
06.2021 - 07.2021
- Mobile Infirmary Health
- Ortho Go Live
- Gather workflows for hospital PT and OT staff
- Inpatient support
- Assessed available technologies to create development specifications and detailed test cases.
- Analyzed technical problems with high accuracy and attention to detail.
- Defined IT process workflows through meetings with stakeholders.
- Offered input for complex documents to support client-ready final versions.
- Assistance building note templates
Cerner Physician Coach
Ettain Group
01.2021 - 02.2021
- East Orange General
- Trained and provided end user support for Physician AMR, TMR, Preferences Build and Customizing
- Track communicated clinician issues
- Efficient compliance in update, Implementation and resolution
- Provided elbow to elbow support to Physicians and Providers
- Case Management and HIM
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Developed and implemented successful onboarding program.
- Established and maintained quality control standards.
- Provided coaching and mentoring to employees.
- Facilitated virtual, in-person and blended learning sessions.
Help Desk Support Specialist
Virtech Systems
12.2020 - 10.2021
- Support for Complete Health.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices, and software to set up work stations for employees.
- Oversaw installations of new technology and new personnel training.
- Optimized system operation and resource utilization to streamline workflows and processes.
- Logged activities in tracking system to maintain accurate, timely records.
- Walked user through series of steps to determine problem and implement likely solution.
- Researched and identified solutions to technical problems.
- Configured and tested new software and hardware.
- Installed and configured operating systems and applications.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Developed and implemented preventive maintenance procedures.
- Installed, configured and maintained computer systems and network connections.
Epic Ambulatory Trainer
Ettain Group
08.2020 - 12.2020
- Solutions Health
- Facilitated virtual, in-person and blended learning sessions.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Developed and implemented successful onboarding program.
- Led custom product training and deployment to meet organizational goals.
- Documented specialized data and requirements to address business demands.
- Identified issues, analyzed information and provided solutions to problems.
- Delivered services to customer locations within specific timeframes.
Education
High School Diploma -
Hayden High School
Atwood, Hayden, AL 01.2007 - 05.2010
Associate of Applied Science - Data Processing Technology
Wallace State Community College
Hanceville, AL 06.2012 - 05.2014
Skills
Online training experience
Software
Cerner
Athena
Meditech
Data Analysis
JavaScript
Maintenance
Networking
Timeline
Epic Ambulatory Credentialed Trainer
North Mississippi Health Services / Imethods
05.2023 - Current
Epic Implementation Team Lead
Children’s Of Alabama / Brooksource
01.2023 - 04.2023
Remote Epic Support
Ettain Group
10.2022 - 11.2022
Epic Ambulatory Go Live Consultant
UNC Blue Ridge
08.2022 - 08.2022
Epic ATE Support Specialist
Hamilton Health
06.2022 - 07.2022
Epic ATE Support Specialist
Ettain Group
06.2022 - 06.2022
Epic ATE Support Specialist
Barnes Jewish Hospital
04.2022 - 05.2022
Epic Implementation Project
Wellforce
01.2022 - 04.2022
Cerner Activation Specialist
Ettain Group
12.2021 - 12.2021
Epic Application Analyst
CTG Health Solutions
11.2021 - 12.2021
Epic Ambulatory Go Live Consultant
ReMedi Health Solutions
11.2021 - 11.2021
Epic Application Analyst
Trinity Health
09.2021 - 10.2021
Epic Application Analyst
Infirmary Health Systems
06.2021 - 07.2021
Chart Abstractor
Ettain Group
06.2021 - 08.2021
Cerner Physician Coach
Ettain Group
01.2021 - 02.2021
Help Desk Support Specialist
Virtech Systems
12.2020 - 10.2021
Epic Ambulatory Trainer
Ettain Group
08.2020 - 12.2020
Associate of Applied Science - Data Processing Technology
Wallace State Community College
06.2012 - 05.2014
High School Diploma -
Hayden High School
01.2007 - 05.2010
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