Summary
Overview
Work History
Education
Skills
Timeline
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Angela Smith

Forney,TX

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

8
8
years of professional experience

Work History

Tier 2 Customer Service Representative

Radnet Radiology
04.2018 - Current
  • Consistently met performance metrics with effective problem-solving tactics, resulting in positive reviews from customers.
  • Provided comprehensive product knowledge to address customer questions confidently and accurately.
  • Managed high-pressure situations calmly, prioritizing tasks effectively while maintaining a professional demeanor.
  • Retained customers through empathetic interactions, negotiation skills, and offering tailored solutions to their concerns.
  • Conducted follow-up calls to gauge satisfaction levels post-resolution, identifying areas for potential improvement moving forward.

Billing Specialist

Meridian Senior Living
07.2016 - 04.2018
  • Monitored customer accounts to identify and rectify billing issues.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.

Education

No Degree - Billing And Coding

PCI Health Training Center
Dallas, TX
02.2010

High School Diploma -

W.H. ADAMSON H.S
Dallas, TX
06.1986

Skills

  • Data entry proficiency
  • Typing Speed
  • Customer Service
  • Appointment Scheduling
  • Call Center Operations
  • Email Etiquette

Timeline

Tier 2 Customer Service Representative

Radnet Radiology
04.2018 - Current

Billing Specialist

Meridian Senior Living
07.2016 - 04.2018

No Degree - Billing And Coding

PCI Health Training Center

High School Diploma -

W.H. ADAMSON H.S

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Angela Smith