Angela Smith
Suffolk,VA
Summary
Dedicated and dependable accounting and customer service professional with over 22 years of experience in the retail and grocery industries. Demonstrated expertise in cash handling, cash control, and providing exceptional customer service by effectively responding to customers, managing their accounts, and addressing any concerns or complaints. Proficient in performing office support duties, including receiving payments and maintaining accurate records. Highly efficient in working independently and collaboratively within a team setting.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Bookkeeper ACSM
Food Lion
09.2022 - Current
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Reduced financial discrepancies through transaction monitoring and management.
- Handled day-to-day accounting processes to drive financial accuracy.
- Entered figures using 10-key calculator to compute data quickly.
- Maintained and processed invoices, deposits, and money logs.
Customer Service Manager
Food Lion
06.2019 - 09.2022
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Researched and corrected customer concerns to promote company loyalty.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Office Associate
Food Lion
03.2019 - 06.2019
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance
- Processed accounting paperwork efficiently to support smooth office procedures.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Bookkeeper
Farm Fresh
03.2008 - 05.2018
- Entered financial data into the company accounting database to be verified and reconciled
- Tracked financial progress by creating quarterly and yearly balance sheets
- Managed and responded to all correspondence and inquiries from customers and vendors
- Entered financial information and payments to guarantee that employees and vendors were paid accurately and on time
- Reconciled company bank, credit card and line of credit accounts
- Researched topics and completed due diligence to resolve issues in a timely manner
- Collected and arranged information and entered details into a computer database
- Compiled financial reports pertaining to cash receipts, expenditures and profit and loss.
Accounting Associate
Walmart Supercenter
04.1999 - 02.2008
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods
- Processed payments and applied to customer balances
- Created daily and weekly cash reports for accounting management
- Reconciled vendor statements and handled payment complaints or discrepancies.
Cashier
Griffin Oil Company
07.1995 - 03.1999
- Welcomed customers into the store and helped them locate items
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Education
Certificate: Medical Billing and Coding -
Purdue University Global
Hagerstown, MD01.2019
High School Diploma -
Forest Glen High School
Suffolk, Virginia01.1988
Skills
- Proficient in ASW shell and spreadsheet software
- Accurate money handling
- Payment processing
- Time management skills
- Multi-tasking ability
- Friendly demeanor
- Good telephone etiquette
- Invoice and payment transactions
- Customer-oriented
- Exceptional organization
- Customer service
- Problem-solving
- Bookkeeping
- Computer proficiency
Certification
American Medical Certification Association (AMCA) Billing and Coding Specialist Certification (BCSC)
Phone
757-653-4962
Timeline
Bookkeeper ACSM
Food Lion
09.2022 - Current
Customer Service Manager
Food Lion
06.2019 - 09.2022
Office Associate
Food Lion
03.2019 - 06.2019
Bookkeeper
Farm Fresh
03.2008 - 05.2018
Accounting Associate
Walmart Supercenter
04.1999 - 02.2008
Cashier
Griffin Oil Company
07.1995 - 03.1999
Certificate: Medical Billing and Coding -
Purdue University Global
High School Diploma -
Forest Glen High School