Angela Smith
Monroeville,PA
Summary
Innovative Digital Marketer with expertise in SEO, content marketing, and social media strategies. Delivered impactful marketing campaigns through strong problem-solving and teamwork capabilities. Detail-oriented Patient Service Representative who coordinated effectively between patients and professionals, providing comprehensive education and maintaining exceptional communication.
Overview
5
5
years of post-secondary education
15
15
years of professional experience
Work History
Digital Marketing
Self Employed Web
Monroeville, Pa
10.2025 - Current
- Managed website content updates for self-employed web projects.
- Created social media posts for web service promotion.
- Monitored SEO keywords across client pages and blogs.
- Scheduled email campaigns through online marketing platforms.
- Reviewed website traffic reports and campaign performance data.
- Maintained brand voice across web pages and promotional content.
- Planned and executed social media campaigns on platforms such as Twitter, Instagram and YouTube.
- Created and managed online campaigns across multiple platforms including Google AdWords, Facebook Ads, and LinkedIn Ads.
- Optimized website content for search engine visibility via meta tags, page titles, headings.
- Developed and implemented digital marketing strategies to increase website traffic, engagement, and conversions.
- Managed SEO initiatives including keyword research, content optimization, link building and competitor analysis.
- Analyzed web analytics data using tools such as Google Analytics or Adobe Analytics to measure campaign success.
- Produced engaging video content for use in paid advertising campaigns.
- Tracked conversions from various sources such as organic search results or pay-per-click ads.
- Identified opportunities for improvement within existing processes related to digital marketing operations.
- Reviewed competitor websites regularly in order to gain insights into their strategy and tactics.
- Performed A and B testing of ad copy variations to maximize ROI from digital marketing activities.
- Researched industry trends related to digital marketing techniques in order to stay up-to-date with best practices.
- Tracked and analyzed social media and online marketing initiatives.
- Developed creative digital content and unique campaigns to drive brand exposure.
- Improved short- and long-term digital marketing strategies.
- Employed storytelling for digital content and developed unique campaigns to promote brand engagement.
- Supervised engagement and content scheduling for social media platforms to boost brand visibility. and image licensing.
- Optimized text, graphics or multimedia assets for SEO or display and usability on internet-connected devices.
- Identified appropriate key performance indicators, reporting on key metrics from digital campaigns.
- Utilized graphic design software to prepare storyboards and mock-ups.
- Assisted in setting up or optimizing analytics tools for tracking visitors' behaviors.
- Proposed online or multiple-sales-channel campaigns to marketing executives.
- Evaluated and procured hardware or software for implementing online marketing campaigns.
- Optimized shopping cart experience or website conversion rates against key performance indicators.
Customer Service Representative
American Innovations Properties
Monroeville, Pennsylvania
04.2012 - 09.2020
- Answered resident calls about leases, payments, and property service requests.
- Documented customer concerns in property management systems for American Innovations Properties.
- Resolved billing questions and explained account balances to residents.
- Scheduled maintenance appointments with tenants and property vendors.
- Processed lease renewals, move-ins, and move-out paperwork.
- Updated customer records and communication notes in company databases.
- Provided courteous support across phone, email, and front desk channels.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Implemented innovative methods for streamlining the customer service process.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Updated databases with new and modified customer data.
- Provided top quality control and eliminated downtime to maximize revenue.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
Bachelor of Science - Nursing
Franciscan University of Steubenville
Steubenville , Oh 08.1999 - 10.2001
RN - RN Diploma Program
Trinity School of Nursing
Steubenville , Oh 08.1997 - 12.1998
LPN - LPN Program
Parkway West AVTS
Oakdale, Pa 08.1994 - 08.1995
Centennial High
Ellicott City, MDSome College (No Degree) - Business And Sales Mgmt
Howard Community College
Columbia, MDSkills
- SEO keyword research
- Google Analytics
- Paid advertising
- Campaign optimization
- Digital marketing
- Content marketing
- Social media marketing
- Email marketing
- CRM
- Analytical thinking
- Creative writing
- Problem solving
- Attention to detail
- SEO planning
- SEO/SEM strategies
- Web 20 savvy
- Google analytics setup
- Search engine marketing
- Project management
- Communication skills
- Online engagement
- Marketing strategies
- Project management
- Campaign development
- Copywriting
- SEO proficiency
- Affiliate marketing management
- Sales funnel development
- Internet marketing
- Keyword research proficiency
- Social media activities
- Social media management
- Content development
- Brand development
- Google Analytics understanding
- Account management
- E-commerce marketing
- Pay-per-click advertising
- Developing partnerships
- SEO strategies
- Marketing automation tools
- Adobe creative suite proficiency
- Public relations strategies
- Customer engagement
- Marketing strategy
- Online marketing
- Product promotion
Timeline
Digital Marketing
Self Employed Web
10.2025 - Current
Customer Service Representative
American Innovations Properties
04.2012 - 09.2020
Bachelor of Science - Nursing
Franciscan University of Steubenville
08.1999 - 10.2001
RN - RN Diploma Program
Trinity School of Nursing
08.1997 - 12.1998
LPN - LPN Program
Parkway West AVTS
08.1994 - 08.1995
Centennial High
Some College (No Degree) - Business And Sales Mgmt
Howard Community College