Angela Smith-Comer
Lincoln Park,United States
Summary
Dynamic customer service professional with proven problem-solving skills at Team Wellness Center. Expert in managing high-volume inbound calls and resolving complex issues, enhancing customer satisfaction. Proficient in data entry and CRM systems, consistently delivering accurate information and fostering trust through empathetic communication. Committed to operational excellence and client-focused solutions.
Overview
15
15
years of professional experience
Work History
Call Center Representative
Team Wellness Center
Detroit, MI
07.2021 - Current
- Managed high volume inbound calls to address client inquiries and concerns.
- Provided accurate information regarding services and appointment scheduling to clients.
- Documented client interactions in CRM system to ensure data integrity and accessibility.
- Assisted in resolving customer issues, demonstrating strong problem-solving abilities.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Maintained up-to-date knowledge of company services and policies for effective communication.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Teller
PNC Bank
Ecorse, MI
05.2011 - 04.2021
- Processed customer transactions accurately and efficiently using banking software.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new tellers on cash handling procedures and customer interaction protocols.
- Maintained compliance with banking regulations while performing daily operations.
- Monitored cash drawer for discrepancies, ensuring accountability and accuracy throughout shifts.
- Developed relationships with customers to identify financial needs and recommend suitable products.
- Conducted regular audits of cash handling procedures, promoting operational integrity within the team.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
No Degree - Bachelors of Healthcare Management
American InterContinental University
Schaumburg, IL09.2026
High School
Newport Pacific High School
Scranton, PA08.2000
Skills
Problem-solving skills
Customer support
Data entry
Customer service
Verbal and written communication
Resolving issues
Inbound phone calls
Call center operations
Communicating with clients
Answering questions
Call control
Complaint resolution
Customer communications
Timeline
Call Center Representative
Team Wellness Center
07.2021 - Current
Teller
PNC Bank
05.2011 - 04.2021
No Degree - Bachelors of Healthcare Management
American InterContinental University
High School
Newport Pacific High School