Angela Solares
Tacoma ,WA
Summary
Personable and dedicated customer service professional with extensive experience in the industry. I am a solid team player with an upbeat, positive attitude, and proven skill in establishing rapport with customers in a diverse environment.
Overview
7
7
years of professional experience
Work History
Olive Garden Team Member
Olive Garden Restaurant
Tacoma, Washington
10.2018 - Current
- Prioritized tasks and maintained composure during busy periods, ensuring efficient service, even during peak hours.
- Communicated effectively with colleagues to coordinate table assignments, special requests, and customer preferences, optimizing teamwork.
- Addressed customer inquiries, concerns, and special requests in a friendly and professional manner, ensuring a positive dining experience.
- Mentored new hires, resulting in stronger staff development, and increased productivity.
- Monitored and reported the trainee's day-to-day progress, while introducing new learning tools to address specific individual needs.
Human Resources Assistant
Wild Waves Theme & Water Park
Federal Way, Washington
01.2023 - 09.2024
- Maintained and updated employee records, ensuring accuracy and confidentiality.
- Prepared and distributed internal communications related to HR policies and procedures.
- Coordinated recruitment efforts, including posting job openings, screening resumes, and conducting initial candidate interviews.
- Facilitated the onboarding process for new employees, including paperwork completion, orientation sessions, and introduction to company culture and policies for 700 employees.
- Maintained and prepared documentation related to the performance of employees, evaluations, and disciplinary actions.
- Managed and updated HR databases and systems, ensuring accuracy, and generating reports for HR and department heads.
Education
High School Diploma -
Quartz Hill High School
Lancaster, CA05-2015
Skills
- Human resources administration
- Recruitment and talent acquisition
- HR technology
- Record retention
- Customer service
- Staff education and training
Languages
Spanish- Native or Bilingual
Timeline
Human Resources Assistant
Wild Waves Theme & Water Park
01.2023 - 09.2024
Olive Garden Team Member
Olive Garden Restaurant
10.2018 - Current
High School Diploma -
Quartz Hill High School