Angela Sorenson
Altoona,WI
Summary
Experienced and knowledgeable about general warehouse operations. Works quickly and stays focused under strict deadlines. Responsible and hardworking, I can collaborate with a team and produce quality work on tight deadlines. Assembler skilled in managing multiple tasks with frequently changing priorities. Organized and trustworthy, dedicated to finishing any task given Met deadlines and continuously projects a positive attitude. Efficient and Comfortable with Microsoft and machinery. Quickly learns new skills and processes. Highly creative and can think outside the box, Management Experience and skilled Photographer. I am a very creative and passionate person and i have had some setbacks pertaining to my health but i have since been able to manage my health and i am one of the most hardworking, disciplined person i can be. Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
I would love to be apart of your team and be the best i can be, even though i have no experience in your department but i am very motivated in learning about everything there is to know about the job and how i can be successful addition for your company.
Overview
9
9
years of professional experience
Work History
Seasonal Worker
Bath & Body Works
Eau Claire, Wisconsin
09.2024 - 12.2024
- Greeted customers as they walked in
- helped customers find their favorite scent for themselves or others
- helped out at registers when we were busy
- Kept up-to-date on current promotions, policies, and procedures.
- Sorted merchandise into appropriate departments for display or sale.
- Replenished items on shelves as needed to maintain adequate supply levels.
- Cleaned, organized, and maintained backroom storage areas.
- Provided excellent customer service at all times.
Front End Supervisor and Manager On Duty
Ross Dress for Less
Eau Claire, Wisconsin
11.2021 - 07.2024
- Performed daily cleaning and set up the front end registers every morning before opening.
- Reviewed employee break times to make sure everyone has a break and make sure everything is working accordingly up front.
- Trained new employees in customer service techniques and store policies, how to work the system in our hand held equipment and how to use our registers while having real customers instead of how we used to train which was by watching videos and sending them to the registers right away.
- I was a manager within less than a year of working with Ross with how i accomplished my goals and how i helped new/old employees work more efficiently and efficiently for us and our customers. I demoted myself only due to not being able to work nights because i have to pick my kids up from school and leave work by 3pm. I was kept as a manager on duty for when another morning manager needed extra help, break, sick, etc.
- I also worked in other departments in Ross before i became Front-End Manager such as fitting room, stockroom unloading and unpacking truck supplies, and sales floor meaning keeping the store looking as good as it can be during rushes.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
- Resolved customer complaints in a professional manner.
- Supervised the proper maintenance of all equipment used at the checkout area.
- Processed returns and exchanges according to company policies.
- Identified opportunities for improvement within the department and developed solutions accordingly.
- Investigated incidents reported by customers or staff members involving theft or fraud at the checkout area.
- Implemented procedures to reduce shrinkage and increase profitability of the department.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Welcomed large volume of guests and improved overall customer service.
Supervisor
50-50 factory outlet
Eau Claire, WI
03.2019 - 03.2021
- Helped customers find items or help them plan and entire party, I was raised up to supervisor within my first year of working there with my hard work and repeat customers, handled the register and checked in all shipments daily and put them out in store and process entire shipment into our computer, blew up balloons and made bouquets of them
Dog and Cat Caretaker
Eau Claire County Humane Association
Eau Claire, WI
05.2017 - 12.2017
- I was a Animal Caretaker, I Kept clear and accurate records of all animals, gave medications and IVs, groomed and bathed animals, fed and exercised every animal in my care, fostered sick animals, and talked to all customers
- And i also interviewed potential adopters and made sure it was a perfect match for their family
Presair Department
Senasys
Altoona, WI
11.2015 - 12.2016
- Recognized and reported defects, processed both written and verbal work orders, inspected and tested assemblies, maintained counts of materials and packaged them accordingly for each shipment
- Assembled and tested switches for big machinery and tested explosive proof switches as well
Temp Worker
Jobs Plus
Eau Claire, WI
08.2015 - 11.2015
- Temporary placement, observed all safety policies and procedures for each job placement, correctly and efficiently used a variety of machines and equipment
Education
High School Diploma -
Chippewa Falls High School
Chippewa Falls, WI05-2007
Skills
- Exceptional organization skills
- Multitasking
- Microsoft applications
- Production procedures
- Quick learner
- Teamwork
- Individual work
- Customer Service
- Complaint resolution
- Cash counting
- Problem-solving skills
- Employee Motivation
- Sales Coaching
- Opening and closing procedures
- Effective Planning
- Marketing knowledge
- Display Setup
- Cash Handling
- Staff Management
References
- Alice Moa, former manager at 50-50 factory, (715) 271-1232
- John Lostetter, Menards Countertop Department, (715) 828-0379
- Elizabeth Wright, former coworker at Ross Dress For Less, (715) 308-6645
- Samantha Epp, former manager at Ross Dress For Less, (715) 829-1474
- Donald Erickson, former coworker at Ross Dress For Less, (715) 829-7866
Education and Training
Chippewa Falls, WI
Leadership Experience
Girl Scout/Leader - 12 years (4 years leader)-present - Received Silver Award Pin 2nd highest honor, Cub Scout volunteer, Volunteer and Foster - 1 year-present - Eau Claire County Humane Association, Camp Courage Leader - 3 years - camp for individuals with disabilities - very rewarding, Basic knowledge and training for emergency situations - volunteer and trained by the Altoona Fire Department and their courses, I love to hand make home décor on my spare time. I always have my friends and family wanting to buy one of my creations, being creative has always helped me in my jobs where we cannot always get equipment or supplies in time that it is needed. I am also CPR certified for adults and children.
Timeline
Seasonal Worker
Bath & Body Works
09.2024 - 12.2024
Front End Supervisor and Manager On Duty
Ross Dress for Less
11.2021 - 07.2024
Supervisor
50-50 factory outlet
03.2019 - 03.2021
Dog and Cat Caretaker
Eau Claire County Humane Association
05.2017 - 12.2017
Presair Department
Senasys
11.2015 - 12.2016
Temp Worker
Jobs Plus
08.2015 - 11.2015
High School Diploma -
Chippewa Falls High School