Summary
Work History
Education
Skills
Timeline
pwb
Blue-Autumn Falkenhagen

Blue-Autumn Falkenhagen

Portland,Oregon

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Seasonal Worker

Macys
Clackamas
10 2023 - 12 2023
  • Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
  • Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
  • Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
  • Exceeded performance expectations in both speed and accuracy when processing customer orders in fast-paced environments, leading to increased productivity for the team as a whole.
  • Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
  • Assisted with seasonal merchandising efforts by rearranging shelves and creating visually appealing displays that attracted customer attention.
  • Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
  • Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.

Cashier Assistant

Dollar Tree
SE Foster
03 2021 - 10 2022
  • Answered questions about store policies and addressed customer concerns.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Retrieved items for customers and verified prices.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Met customer needs through polite, friendly and attentive service.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
  • Replenished shelves regularly to meet customer demand and maximise sales.
  • Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.

Sales Associate

Kohls Corp
Clackamas
02 2023 - 09 2023
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Built relationships with customers to encourage repeat business.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Sales Associate

Nordstrom Rack
Clackamas
03 2023 - 02 2024
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Built relationships with customers to encourage repeat business.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

John Marshall Community High School
06.2010

Skills

  • Cash Handling
  • Sales training
  • Expert in customer service
  • Excellent people skills
  • Adapt to diverse groups
  • Social perceptiveness
  • Client Service
  • Multi-tasking strength
  • Cash register operation
  • Stocking and replenishing
  • Merchandising understanding
  • Problem-solving skills
  • Relationship building
  • Exceptional customer service
  • Organization
  • Sales trends
  • Contract preparation

Timeline

Seasonal Worker

Macys
10 2023 - 12 2023

Cashier Assistant

Dollar Tree
03 2021 - 10 2022

Sales Associate

Kohls Corp
02 2023 - 09 2023

Sales Associate

Nordstrom Rack
03 2023 - 02 2024

John Marshall Community High School

Similar Profiles

CREATE PROFILE
Blue-Autumn Falkenhagen