Angela Soria
Jonesboro,GA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at Absolute Urgent Care. Expert in HIPAA compliance and customer service, I excel in fast-paced environments, significantly reducing wait times. Skilled in medical billing and fostering positive interactions, I bring a blend of technical proficiency and interpersonal skills to every challenge.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Apartment Leasing Agent
South of Maple Apartments
Carrollton, GA
02.2024 - Current
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Medical Assistant
Absolute Urgent Care
Riverdale, GA
03.2023 - 06.2023
- Check in and out for appointments and collect co-payments.
- Entry of Patient Information
- completed X-Rays as requested
- Phlebotomy
- Triage and Room Patients
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages or scheduling appointments.
- Prepared, Process and analyzed lab samples.
To-Go Specialist
Chilis's Bar and Grill
Morrow, GA
11.2020 - 01.2022
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
Education
Certified Medical Assistant -
United Education Institute
Morrow, GA08.2023
High School Diploma -
Charles R Drew High School
Riverdale, GA05.2021
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- First Aid
- Fluent in Languages
- Medical billing and coding
- eClinical works
- ICD-10 Designation
Certification
Certified Medical Assistant
CPR
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Apartment Leasing Agent
South of Maple Apartments
02.2024 - Current
Medical Assistant
Absolute Urgent Care
03.2023 - 06.2023
To-Go Specialist
Chilis's Bar and Grill
11.2020 - 01.2022
Certified Medical Assistant -
United Education Institute
High School Diploma -
Charles R Drew High School