Angela Sparks
Kansas City,KS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Great at Data entry and love typing ao I think I would be a great access to any company. During my empty periods of not working I was a Stay At Home Mom. I am a very dependable achiever committed to holding highest ethical standards and maintaining customer trust. I am very dependable and reliable.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
NexRep
Kansas City, KS
12.2020 - Current
- Answered customer inquiries and provided accurate information regarding services and maintenance tickets
- Answered incoming calls, emails and text messages providing frontline customer support or assistance with service and maintenance ticket transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Refund Specialist
Sprint
Olathe, KS
05.2004 - 06.2005
- Operated POS systems to tabulate bills and issue refunds, receipts, credits and change to customers.
- Expedited resolutions to correct customer problems and complaints.
- Verified customer information and eligibility for refunds in accordance with company policies and procedures.
- Explained refund options, requirements, and timelines to customers.
- Processed refunds accurately according to established guidelines.
Education
Accounting And Business Management
Turner High School
Kansas City, KS05-1997
Skills
- Product Knowledge
- Report Generation
- Call Management
- Account updating
- Data Collection
- Information Security
- Data Entry
- Appointment Scheduling
- Scheduling
- Complaint resolution
- Typing 30 WPM
- Call Center Operations
- 10-Key
Timeline
Customer Service Representative
NexRep
12.2020 - Current
Refund Specialist
Sprint
05.2004 - 06.2005
Accounting And Business Management
Turner High School