Angela Springs
Richmond,KY
Summary
Dynamic pharmacist with a proven track record at Kroger, excelling in customer service and medication dispensing. Enhanced patient outcomes through comprehensive medication therapy management and reduced medication errors via quality improvement initiatives. Skilled in drug inventory management, fostering strong relationships with healthcare providers to optimize patient care and adherence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Pharmacist
Kroger
Richmond, KY
06.2006 - Current
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
- Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
- Reduced medication errors within the pharmacy by developing and implementing a continuous quality improvement program.
- Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
- Improved patient outcomes by providing comprehensive medication therapy management and counseling.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Conducted regular audits of the pharmacy''s controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.
- Conducted thorough drug utilization reviews to identify potential drug interactions or contraindications, ensuring patient safety.
- Implemented medication therapy management programs, resulting in improved patient adherence to prescribed medications.
- Collaborated with insurance providers to resolve billing discrepancies, ensuring timely reimbursement for pharmacy services.
- Participated in community outreach events, educating the public about proper medication use, storage, and disposal techniques.
- Served as liaison between the pharmacy department and other healthcare professionals, facilitating communication regarding patient care plans.
- Increased immunization rates in the community by administering vaccinations during flu season.
- Collaborated with healthcare providers to clarify prescription orders, ensuring accurate and timely medication dispensing.
- Enhanced patient understanding of medication usage and potential side effects with clear, empathetic communication.
- Enhanced patient compliance with complex medication regimens through personalized counseling and follow-up.
- Reduced medication errors through rigorous adherence to pharmacy protocols and continuous staff training.
- Mentored pharmacy students and interns, contributing to development of future healthcare professionals.
- Provided critical support during public health emergencies, ensuring uninterrupted access to essential medications.
- Enhanced patient safety by accurately dispensing and reviewing over thousands of prescriptions, ensuring adherence to legal and ethical guidelines.
- Educated patients on proper medication use.
- Counseled patients regarding proper intake of medications.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Managed drug and supply inventories.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Performed technical processes required to dispense medications to patients.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Supervised and coached team of pharmacy technicians and trainees.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
- Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Completed accurate cycle counts, inventory management and will-calls for customers.
- Reconstituted oral liquids.
- Closely monitored department performance metrics.
Education
Doctor Of Pharmacy -
Medical University of South Carolina
Charleston, SC05.2006
Skills
- Customer service and communication skills
- Prescription verification
- Drug inventory management
- Medication dispensing
Certification
?
Timeline
Pharmacist
Kroger
06.2006 - Current
Doctor Of Pharmacy -
Medical University of South Carolina