Angela Stark
Glens Falls,NY
Summary
As a seasoned IT and Project Management expert, I bring a robust background in financial systems integration, data analytics, and process automation to the table. My track record is marked by successful leadership of cross-functional initiatives in banking settings, where I've honed my ability to streamline workflows, enhance platform functionality, and implement scalable solutions. I excel at converting intricate business requirements into tangible technical outcomes, leveraging middleware, APIs, and enterprise platforms. My experience extends to client-facing positions, where I've actively supported digital transformation projects, particularly within lending and CRM systems. Additionally, I am well-versed in the Salesforce ecosystem and possess a strong understanding of loan origination system frameworks, positioning me as a valuable asset in driving technological advancements and business growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Manager, Project Management & Data Analytics
Arrow Bank National Association
Glens Falls, NY
04.2024 - Current
- Collaborate with third-party vendors and internal stakeholders to deliver scalable data solutions and system enhancements.
- Oversee business intelligence reporting to support technical decision-making, and operational efficiency.
- Provide technical guidance to internal teams, aligning project execution with regulatory standards, and business goals.
Systems Application Professional
Arrow Bank National Association
Glens Falls, NY
11.2019 - 04.2024
- Managed integration projects and system enhancements across lending platforms and CRM systems, streamlining data flow and user experience.
- Lead strategic integration initiatives to enhance system interoperability and automate workflows across internal banking platforms.
- Partnered with IT and business stakeholders to identify automation opportunities and optimize existing workflows.
Business Banking Officer
Pioneer Bank
Albany, NY
09.2017 - 11.2019
- Delivered client-centered financial solutions, translating business requirements into actionable product recommendations.
- - Implemented CRM tracking systems to support client engagement, and improve sales conversion.
- Analyzed market trends and client data to inform business development and operational strategies.
Client Account Manager
JP Morgan Chase
Albany, NY
10.2013 - 10.2017
- Collaborated with sales team to develop new products and services based on customer feedback.
- Established relationships with key stakeholders within the client organization in order to better serve their needs.
- Performed periodic reviews of existing accounts to identify areas for improvement or potential opportunities for growth.
Education
B.A. - English
SUNY College at Plattsburgh
12.2009
Skills
- Systems Integration & API Evaluation
- Workflow Automation & Optimization
- Salesforce/nCino Ecosystem Familiarity
- Financial Technology (FinTech) Platforms
- Technical Project Management
- Stakeholder Communication & Client Support - Data Analytics & Reporting
- SOX Compliance & Documentation
- CRM & Loan Origination Systems
- Cross-functional Team Leadership
Certification
- Salesforce Trailhead (in progress)
- PMP Certification (in progress)
- Tools: Microsoft Power BI, Salesforce, Encompass, JIRA, SQL basics
Timeline
IT Manager, Project Management & Data Analytics
Arrow Bank National Association
04.2024 - Current
Systems Application Professional
Arrow Bank National Association
11.2019 - 04.2024
Business Banking Officer
Pioneer Bank
09.2017 - 11.2019
Client Account Manager
JP Morgan Chase
10.2013 - 10.2017
B.A. - English
SUNY College at Plattsburgh
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