Angela Staton
Kennesaw,GA
Summary
With a proven track record at Amazon, I excel in customer service and client relations, enhancing customer satisfaction and streamlining operations. My expertise in call center operations and interpersonal skills have significantly improved team efficiency. Achievements include surpassing sales targets and achieving high customer service ratings, showcasing my ability to drive results and foster positive relationships.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Delivery Courier
Amazon
Atlanta, GA
03.2024 - Current
- Performed routine vehicle inspections before and after each shift to ensure operational safety.
- Checked and secured package loads before deliveries.
- Maintained delivery vehicle with regular upkeep and basic repairs.
- Communicated with dispatch personnel regarding any delays or changes in route due to traffic or weather conditions.
- Utilized GPS navigation systems to locate addresses for pickup and delivery locations.
- Delivered packages to customers efficiently and on time.
Customer Service Representative
Sitel-SimpliSafe
Atlanta, GA
07.2022 - 02.2024
- Manage large amounts of incoming phone calls
- Generate Sales Lead
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Take the extra mile to engage customers
Amazon Delivery Driver
Morelly Logistics
New York, NY
09.2021 - 06.2022
- Loading, transporting, and delivering items to clients or businesses in a safe, timely manner
- Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied
- Assisting with loading and unloading items from vehicles
- Providing excellent customer service, answering questions, and handling complaints from clients
- Adhering to assigned routes and following time schedules
- Operating equipment and machines, such as cars, trucks, forklifts, etc
Driving School Instructor
Motivational Driving School
Bronx, NY
03.2021 - 08.2021
- Taught Students how to operate a Motor Vehicle Properly
- Providing practical lessons on driving and preparation for the DMV driving test to students
- Established clear objectives for all lessons and effectively communicated those objectives to students
- Coached students individually using various teaching methods such as discussions, demonstrations, and hands-on training
- Observed and evaluated students' work to determine progress and make suggestions for improvement
Mail Correspondent
National Debt Relief
New York, NY
03.2019 - 03.2020
- Sorted and collated any incoming mail
- Sorted mail such as returned letters, adjustment bills, orders, and payments
- Separated mail and labeled it for distribution
- Received outgoing mail and applied correct postage
- Recorded incoming and outgoing registered mail
- Ensured the office was stocked with mail supplies
Mail Handlers Assistant
United States Postal Service
Brooklyn, NY
07.2018 - 05.2019
- Loads, unloads and moves bulk mail and performs other duties incidental to the movement and processing of mail
- Unloads mail from trucks
- Separates all mail received from trucks and conveyors for dispatch to other conveying units and separates and delivers mail for delivery to distribution areas
- Operates equipment and machinery assigned to the jurisdiction of the Mail Handler Union
City Carrier Assistant
United States Postal Service
Mount Vernon, NY
12.2017 - 07.2018
- Delivers and collects mail on foot or by vehicle under varying road and weather conditions in a prescribed area
- Maintains professional and effective public relations with customers and others
- Furnish Customers with Postal information and provide change of address cards and other Postal forms as needed
Fee Analyst
Social Security Express- Binder and Binder
Long Island City, NY
04.2012 - 12.2017
- Send correspondence to social security administration and clients
- Provide customer service to the mentally and physically disabled
- Analyze fee records and reports
- Utilize analytical and problem-solving skills to verify payment of fees and client benefits
Education
Bachelor Of Science(B.S.) - Mortuary Science
American Academy McAllister Institute of Funeral Service
New York, NY01.2025
Skills
- Call Center Operations
- Customer Services
- Client Relations
- Great Interpersonal Skills
- Customer Relationship Management(CRM)
Certification
- DOT Certified
References
References available upon request.
Timeline
Delivery Courier
Amazon
03.2024 - Current
Customer Service Representative
Sitel-SimpliSafe
07.2022 - 02.2024
Amazon Delivery Driver
Morelly Logistics
09.2021 - 06.2022
Driving School Instructor
Motivational Driving School
03.2021 - 08.2021
Mail Correspondent
National Debt Relief
03.2019 - 03.2020
Mail Handlers Assistant
United States Postal Service
07.2018 - 05.2019
City Carrier Assistant
United States Postal Service
12.2017 - 07.2018
Fee Analyst
Social Security Express- Binder and Binder
04.2012 - 12.2017
Bachelor Of Science(B.S.) - Mortuary Science
American Academy McAllister Institute of Funeral Service