Summary
Overview
Work History
Education
Skills
Timeline
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Carolina Ferreira

Miami,FL

Summary

Highly qualified customer service professional with over 10+ years of experience in several industries like retail, hospitality, and call-center environments. I have a track record of increasing sales, exceeding daily sales goals and meeting monthly quotas in a timely and efficient manner. Moreover, committed to continuous improvement and team/company success.

Overview

8
8
years of professional experience

Work History

Delivery Courier

Amazon
Dallas, TX
06.2023 - 01.2024
  • Ensuring that items are delivered to the various locations of Amazon customers in a safe and timely manner while adhering to assigned routes and following time schedules.
  • Reviewing orders before and after they are delivered to ensure they are complete, charges are correct, and the customer is satisfied by scanning the QR code of all the items.
  • Provided excellent customer service when interacting with clients during package pickups and deliveries.

Business Support Advisor Remote

American Substance Abuse Professionals
Cockeysville, MD
01.2023 - 06.2023
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Continuously met sales goals via strategic prospecting web inquiries, inbound phone calls, and referral prospects with minimum 20% increase each month.
  • Developed relationships with customers by using interpersonal skills and identifying a customer's wants and needs, when recommending products accordingly with over 50 new clients daily.
  • Provided accurate pricing information on services requested by customers and assisted with payment processing by including forms of payments.

Delivery Driver

Instacart Shoppers
Dallas, TX
01.2022 - 01.2023
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Handled all delegated tasks, including shopping, payments and the delivery of groceries
  • Delivered rush merchandise on tight schedules to meet customer targets and handled merchandise in accordance to to product handling standards.

Visual Merchandiser /Assistant Manager

Zara USA
Dallas, TX
11.2017 - 01.2022
  • Managed a strong team of minimum 10 employees at a time and exceeded our daily goal, by delegating work and giving tasks to individuals and managing team performance while increasing productivity in a fast-paced environment ranging from $4-$8 million annually.
  • Demonstrated organizational, planning and time management skills by monitoring, and managing store staffing levels to achieve and maintain store operations.
  • Analyzed sales reports to make strategic marketing action by creating interior displays to promote products in alignment with corporate sales objectives.
  • Sustained consistent communication with management concerning all issues (including inventory-related issues), facilitating prompt resolutions to prevent gaps in overall profitability.
  • Constantly communicate with regional team regarding overall store effectiveness, expectations, and deadlines.
  • Trained sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction and feedback.
  • Received an immersive training experience from commercial floor standards to management practice, to customer service policies and company image.
  • Led shipments of up to 10,000 units while encouraging and increasing productivity.

Cashier/Crew Leader

Pok the Raw Bar
Dallas, TX
07.2017 - 04.2018
  • Possessed knowledge of menu and ingredients to better assist customers with questions and recommendations
  • Ability to multi-task by taking guests orders, preparing drinks in a barista setting and inputting online takeout/delivery orders.
  • Handled all food in accordance with Food Safety regulations and performed cleaning duties as required to maintain customer health and safety.

Receptionist /Collections Representative

477 International Realty / Management
Miami, FL
01.2016 - 03.2017
  • Answered incoming calls, relied messages, and transferred calls to appropriate departments or personnel.
  • Contacted customers and identified past due accounts and negotiated debts to encourage timely payments on accounts.
  • Resolve customer discrepancies caused by missing invoices, billing errors, unapplied cash, providing customers with invoices and statements upon request.
  • Responsible for miscellaneous administrative duties like bank deposits, using multi-line phone calls and data entry in QuickBooks.
  • Process monthly late fees, file eviction notices and maintain a low outstanding balances on accounts.
  • Assisted litigation team with trial preparation by conducting research and drafting court documents, addressing issues related to nonpayment of rent or other violations of lease agreement.

Education

Some College (No Degree) - Accounting and Business Management

Miami Dade College
Miami, FL

High School Diploma -

Miami Killian Senior High School
Miami, FL

Skills

  • HIPAA Compliance
  • Call Center Operations
  • Bilingual English/Spanish
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Payment Collection
  • Customer Service
  • Strong interpersonal skills
  • Verbal & Written Communication

Timeline

Delivery Courier

Amazon
06.2023 - 01.2024

Business Support Advisor Remote

American Substance Abuse Professionals
01.2023 - 06.2023

Delivery Driver

Instacart Shoppers
01.2022 - 01.2023

Visual Merchandiser /Assistant Manager

Zara USA
11.2017 - 01.2022

Cashier/Crew Leader

Pok the Raw Bar
07.2017 - 04.2018

Receptionist /Collections Representative

477 International Realty / Management
01.2016 - 03.2017

Some College (No Degree) - Accounting and Business Management

Miami Dade College

High School Diploma -

Miami Killian Senior High School

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Carolina Ferreira