Jytavius Maynard
Braselton,GA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Delivery Courier
FedEx:Ground
Braselton, GA
08.2021 - Current
- Ensured timely delivery of packages to customers in accordance with company standards.
- Responded promptly to customer inquiries regarding the status of their orders over the phone or via email.
- Provided excellent customer service when interacting with clients during package pickups and deliveries.
- Followed all safety regulations while operating a motor vehicle on public roads.
- Delivered items directly into customers' homes when necessary, providing additional customer service support.
- Collected payments from customers upon completion of deliveries as needed.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
Shift Leader
Keefe Commissary
Jonesboro, GA
03.2018 - 01.2020
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Resolved customer complaints promptly and professionally.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
Shift Supervisor
KFC Taco Bell
Hampton, GA
03.2015 - 01.2018
- Provided on-the-job training to new staff members.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Developed strategies for improving operational efficiency and customer service levels.
- Coordinated with other departments to ensure smooth workflow between shifts.
Education
High School Diploma -
Perry Career Academy
Jonesboro, GA05-2018
Skills
- Customer Service
- HIPAA Compliance
- Relationship building and rapport
- Microsoft Excel
- Microsoft Outlook
- Active Listening
- Customer Relations
Timeline
Delivery Courier
FedEx:Ground
08.2021 - Current
Shift Leader
Keefe Commissary
03.2018 - 01.2020
Shift Supervisor
KFC Taco Bell
03.2015 - 01.2018
High School Diploma -
Perry Career Academy
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