Kaai Williams
Shirley,NY
Summary
Dedicated Courier enthusiastic about meeting all kinds of people and bringing experience in busy delivery and pickup settings. Knowledgeable in sales and some marketing through work with family business. Successful career history comprising more than 3 years in medicinal, perishable and heavy item transport.
Overview
9
9
years of professional experience
Work History
Delivery Courier
Walmart Spark
07.2022 - Current
- Enhanced delivery efficiency by optimizing routes and adhering to schedules.
- Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
Delivery Driver
DoorDash
01.2021 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Assistant Crane Operator
Advanced Precast Company
11.2020 - 09.2022
- Improved safety measures by conducting regular inspections and maintenance of crane equipment.
- Assisted in the completion of projects on time and within budget by efficiently operating cranes as directed.
- Reduced downtime for crane operations by promptly addressing any mechanical issues that arose.
- Collaborated with other team members to ensure smooth lifting and transportation of heavy materials.
- Contributed to a safe working environment by adhering to all standard operating procedures and safety guidelines.
- Enhanced communication between operators and ground crew, ensuring clear instructions were followed for each lift.
Service Advisor
McGrath Family Of Dealerships
03.2018 - 10.2020
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Associate
Walmart
05.2015 - 11.2017
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
High School Diploma -
Victoria West High School
Victoria, TX06.2017
Skills
- Physical stamina
- Efficient navigation
- Conflict resolution
- Record keeping
- Customer service
- Route planning
- Adaptability
- CRM Software
- Customer Retention
- Documentation and Reporting
- Clerical Support
- Service Estimates
Timeline
Delivery Courier
Walmart Spark
07.2022 - Current
Delivery Driver
DoorDash
01.2021 - Current
Assistant Crane Operator
Advanced Precast Company
11.2020 - 09.2022
Service Advisor
McGrath Family Of Dealerships
03.2018 - 10.2020
Associate
Walmart
05.2015 - 11.2017
High School Diploma -
Victoria West High School