Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DeShawn McPherson

Albuquerque

Summary

Proven professional with a history at MRX Trucking, adept in GPS navigation and exceptional customer service. Excelled in efficient route planning and building rapport, significantly enhancing delivery accuracy and client satisfaction. Skilled in crisis intervention and safety protocols, demonstrating adaptability and a commitment to excellence in fast-paced environments.

Experienced with maintaining security and order in detention facilities. Utilizes strong communication and conflict resolution skills to ensure safety of detainees and staff. Track record of effectively managing high-pressure situations and adapting to dynamic environments.

Professional with strong background in maintaining safety and security in correctional environments. Skilled in conflict resolution, crisis management, and ensuring compliance with regulations. Valued for teamwork and reliability, adaptable to changing demands, and focused on achieving results. Effective communicator with solid understanding of surveillance systems and inmate management.

Results-focused retail professional prepared for CAP 2 responsibilities. Proven track record in inventory management and productivity enhancement. Known for effective teamwork and adaptability, ensuring seamless operations and customer satisfaction.

Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active.

Possessing strong organizational skills and positive, upbeat attitude. Understanding of inventory management linked with proficiency in using stock control systems. Dedicated to maintaining efficient operations and ensuring seamless workflow.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Delivery Courier

MRX Trucking
02.2022 - Current
  • Followed company policies and procedures during shift.
  • Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Drove safely at all times to avoid accidents and harm.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Ensured safe transportation of packages with careful handling and secure storage methods.
  • Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
  • Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
  • Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
  • Conducted thorough vehicle inspections and maintenance checks, promoting safety on the road and minimizing downtime due to mechanical issues.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Maintained a clean driving record while navigating various traffic conditions efficiently, reducing fuel consumption expenses for the company.
  • Streamlined package processing by organizing incoming parcels according to priority level and destination location.
  • Adapted quickly to changing circumstances in real-time situations such as weather-related delays or unexpected road hazards.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Increased delivery accuracy by verifying addresses, cross-referencing order details, and obtaining necessary signatures upon completion of each transaction.
  • Safeguarded sensitive materials during transport, adhering to strict confidentiality protocols when handling personal or proprietary information.

Officer in Charge

Socorro County Detenrion Center
02.2018 - 03.2022
  • Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
  • Responded promptly to emergency situations and provided medical aid.
  • Processed inmates by taking photographs and fingerprints.
  • Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
  • Took custody of prisoners from arresting officers to begin processing into detention facility.
  • Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
  • Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
  • Conducted physical searches of prisoners and premises in search of weapons and contraband.
  • Transported prisoners throughout facility and off-site to medical appointments and court appearances.
  • Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
  • Wrote daily reports and maintained logs of inmate activities and behaviors.
  • Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
  • Attended to feeding, housing, and physical well-being of inmates.
  • Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
  • Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
  • Created and maintained positive relationships with inmates to build rapport and trust.
  • Promoted a culture of respect within the detention center by modeling professionalism at all times and treating inmates with dignity.
  • Enhanced inmate security by conducting regular cell checks and monitoring daily activities.
  • Collaborated with fellow officers to maintain order and resolve conflicts among detainees efficiently.
  • Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
  • Ensured accurate record-keeping of all detainee information through meticulous documentation of incidents, infractions, or medical needs.
  • Provided support to inmates by addressing their concerns promptly and professionally while maintaining facility rules and regulations.
  • Regularly conducted security and sanitation checks.
  • Verified identification using specialized databases and methods such as fingerprinting.
  • Collaborated with medical staff to address inmate health concerns, coordinating care plans and monitoring progress as needed.
  • Processed visitors and attorneys arriving to see prisoners.
  • Implemented crisis intervention strategies when needed, demonstrating empathy toward inmates during difficult situations without compromising authority or control over the situation.
  • Facilitated positive relationships between staff members through open communication channels, fostering a cohesive team environment.
  • Supported internal investigations into potential policy violations or criminal activity within the detention center environment.
  • Assisted in the preparation and execution of transport assignments, ensuring both detainee and officer safety during transfers to other facilities or court appearances.
  • Reduced contraband incidents with meticulous cell inspections.
  • Provided safety for staff and detainees, maintaining constant surveillance and immediate response protocols.
  • Assisted in development of operational policies to enhance facility security and efficiency.
  • Enhanced communication with law enforcement agencies for smoother transfer and release processes.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Assisted in intake and release of inmates.
  • Supervised inmates during meals, recreation and other activities.
  • Conducted security checks of inmates and living areas.
  • Enforced rules and regulations to maintain order among inmates.
  • Investigated and responded to incidents of inmate misconduct.
  • Documented inmate behavior and activities in logbooks.
  • Coordinated with other law enforcement personnel to exchange information.
  • Transported inmates to and from court hearings, medical appointments and other locations.

CAP 2 Associate

Walmart
02.2013 - 02.2018
  • Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
  • Exceeded individual performance expectations while actively contributing to overall CAP 2 team success.
  • Collaborated with fellow associates from other departments to ensure proper product placement according to planograms.
  • Enhanced store efficiency by accurately stocking shelves and managing inventory levels.
  • Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
  • Participated in required training sessions to stay current on company policies, procedures, and best practices related to job responsibilities.
  • Contributed to positive customer experiences with friendly, attentive service during busy shifts.
  • Managed time effectively during shift transitions, ensuring seamless handoff between CAP 1 and CAP 2 teams without interruption in workflow or productivity levels.
  • Supported store management in achieving overall store goals by actively participating in team meetings, sharing insights, and implementing recommended strategies.
  • Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
  • Reduced instances of out-of-stock items by diligently monitoring product availability and promptly replenishing merchandise.
  • Counted supplies in stock room and posted totals to inventory records using RF scanner.
  • Moved excess materials to proper storage location.
  • Streamlined unloading process, ensuring accurate delivery counts and quick turnaround times for incoming shipments.
  • Stocked designated items on shelves, end caps and displays.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Stocked shelves to match planogram images and instructions.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Received new stock and input values into computer system.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Managed timely and effective replacement of damaged or missing products.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
  • Compiled reports of cost factors such as labor, production and equipment.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.

Education

Bachelors - Criminal Justice

Colorado Technical University
Colorado Springs, CO
02.2027

Diploma - General Studies

Socorro High School
Socorro, NM
05.2016

Skills

  • Punctuality
  • GPS technology
  • Load organization
  • Vehicle maintenance
  • Route planning
  • Tech-savviness
  • Deadline adherence
  • Efficient navigation
  • Working independently
  • Customer service
  • Valid Driver's license
  • Time management
  • Attention to detail
  • Problem-solving
  • Excellent driving skills
  • Heavy lifting
  • Package handling
  • Clean driving record
  • Time sensitive deliveries
  • Relationship building and rapport
  • Attention to confidentiality
  • Smartphone usage
  • Delivery documentation
  • Supply management
  • GPS navigation
  • HIPAA compliance
  • Licensed driver in NM
  • Logistics and transportation
  • Dispatch collaboration
  • Returns pickup
  • Vehicle inspections
  • Schedule adherence
  • Document management
  • Issue escalation
  • Multitasking and organization
  • Team collaboration
  • Verbal and written communication
  • Decision-making
  • Defensive driving
  • Safety protocols
  • Physical stamina
  • Multitasking
  • Analytical thinking
  • Vehicle loading
  • Documentation
  • Excellent communication
  • Organizational skills
  • Adaptability and flexibility
  • Patience and tolerance
  • Emergency response
  • Behavioral observation
  • Physical restraint
  • Body and cell searches
  • De-escalation techniques
  • Key control
  • Security procedures
  • Inmate supervision
  • Report preparation
  • Inmate monitoring
  • Surveillance
  • Mental alertness
  • Crisis intervention
  • Medical emergencies
  • System recordkeeping
  • Inmate escorting
  • Facility monitoring
  • Prisoner escort
  • Disturbance management
  • Inmate control
  • Defensive techniques
  • Gate control
  • Inmate observation
  • First aid administration
  • Inmate rights
  • Inmate transport
  • Trained in defensive tactics
  • Incident reporting
  • Central and pod control
  • CCTV monitoring
  • Cell inspections
  • Correctional facility procedures
  • Forklift operation
  • Material handling

Certification

OSHA-10

Oleoresin Capsicum (OC) Training and certification

Timeline

Delivery Courier

MRX Trucking
02.2022 - Current

Officer in Charge

Socorro County Detenrion Center
02.2018 - 03.2022

CAP 2 Associate

Walmart
02.2013 - 02.2018

Bachelors - Criminal Justice

Colorado Technical University

Diploma - General Studies

Socorro High School

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DeShawn McPherson